Front Desk Hospitality Manager
hace 5 días
Role Overview
We are seeking an experienced Front Desk Hospitality Manager to join our team at Solaz a Luxury Collection Resort Los Cabos. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional service.
About the Role
The ideal candidate will have a passion for delivering outstanding customer service and a strong ability to work in a fast-paced environment. You will be responsible for managing front desk operations, including check-in/check-out processes, resolving guest issues, and maintaining accurate records.
Responsibilities
- Guest Services: Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys; Follow up with guests regarding satisfaction with guest-related issues
- Operations: Assist staff with expediting problem payments, balance and drop receipts according to Accounting specifications, count bank at the beginning and end of shift
- Leadership: Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Safety and Security: Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
Requirements
To be successful in this role, you will need:
Strong communication and interpersonal skills; Ability to work in a fast-paced environment; Basic math skills and accuracy with handling cash and operating a point-of-sale systemHigh school diploma or equivalent required; Bachelor's degree preferred; Previous experience in a hospitality industry setting, preferably in a front desk or leadership roleWhat We Offer
As a Front Desk Hospitality Manager with Marriott Worldwide, you will enjoy:
A competitive salary of $55,000 - $65,000 per year; A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matchingOpportunities for career advancement; Access to exclusive employee discounts and perksAbout Us
Marriott Worldwide is a global hospitality leader, dedicated to delivering exceptional experiences to our guests. With a portfolio of over 7,000 properties worldwide, we offer a diverse range of careers in operations, sales, marketing, finance, and more.
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