Exits Team Lead
hace 2 días
Company Overview
">Amzn Support Srvcs Costa Rica is a dynamic and customer-obsessed organization that values innovation, teamwork, and employee engagement. We are seeking an experienced Exits Team Lead to join our HR team and contribute to the success of our business.
Job Summary
The Exits Team Lead will be responsible for leading a team of 15-20 associates in North America, providing guidance, coaching, and mentoring to ensure exceptional performance and employee engagement. This role requires strong leadership skills, excellent communication and interpersonal skills, and the ability to analyze systemic issues and implement solutions.
Responsibilities
- Project Management: Identify customer-impacting issues, develop and implement solutions, and drive quality consistency and productivity of the team.
- People Management: Lead and develop a team of 15-20 associates from North America, providing real-time constructive feedback and advocating for team needs.
- Communication: Develop and implement communication plans, maintain departmental content in all channels, and identify and communicate service outages.
- Process Improvement: Investigate discrepancies, find and implement solutions, and create business cases and manage enhancements.
Required Skills and Qualifications
- Bachelor's Degree or higher in Human Resources or related field.
- 6-7 years of related experience in HR Shared services.
- Strong knowledge of NA Exits, labor laws, and Payroll concepts for North America.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and customer-obsessed organization.
- Chance to lead and develop a high-performing team.
- Professional growth and development opportunities.
Others
This role requires a strong passion for innovative HR solutions and process improvement, as well as experience driving employee engagement and retention. If you have a relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed managers, leads, associates, and specialists, we encourage you to apply for this exciting opportunity.
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