Senior Team Lead
hace 3 días
As a Senior Team Lead at Amzn Support Srvcs Costa Rica, you will play a crucial role in leading and supporting a team of 15 Technical Service Associates. Your primary responsibility will be to coach, develop, and engage your associates to deliver exceptional service to our customers.
Key Responsibilities- Leadership: Experience coaching or leading people, understanding effective coaching techniques, creating individual development plans, strong listening skills, positive communication, and maintaining professionalism.
- Delivering Service: Ability to review contacts to identify WOW moments and opportunities to support associates with coaching.
- Deliver Results: Strong time management, organizational skills, completing tasks on time, taking action on issues, driving team engagement, leading Engagement Activities, Rewards and Recognition Programs, Project Management Certification, and Process improvements.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. You will also have access to comprehensive benefits, including health insurance, retirement plan, and paid time off.
Requirements- Experience in coaching or leading teams
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required; Bachelor's degree preferred
Amzn Support Srvcs Costa Rica is committed to delivering exceptional customer service. Our team of professionals works tirelessly to ensure that every interaction with our customers is positive and memorable. If you are passionate about delivering outstanding results and want to join a dynamic team, we encourage you to apply for this exciting opportunity.
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