Senior Campaign Manager

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary


We are seeking a highly skilled Senior Campaign Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our advertising operations team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process improvements to enhance cross-vertical and cross-locale efficiencies.


Key Responsibilities



  • Project manage the execution of advertising campaigns with internal teams, including Design, AdOps, Quality Assurance, and account teams.
  • Manage the troubleshooting of issues as surfaced during the campaign life-cycle.
  • Analyze data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies.
  • Manage end-to-end campaigns for specific areas of business.
  • Provide timely responses to stakeholders on related tasks with guidance, adhering to standard operating procedures (SOPs) and service level agreements (SLAs).
  • Follow established SOPs and invent and simplify processes when needed.
  • Meet business metrics and goals, including production, quality targets, and SLAs.
  • Maintain records of day-to-day work by updating trackers or workflow tools.

A Day in the Life


You will work closely with internal stakeholders to deliver results that matter to our advertisers for long-term growth. This role supports the IX locale, working closely with Account Teams and advertisers from Mexico. You will provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams.


About the Team


This role may support various categories/verticals based upon the needs of the business. Campaign & Creative Managers (CCMs) work with advertisers, AEs, AMs, AdOps, Design, among other teams to ensure flawless campaign delivery.


Requirements



  • Experience analyzing key open issues and resolution metrics for each of the managed accounts.
  • Experience in relationship management within technology, start-ups, or SaaS Platforms.


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