Senior Program Manager, Differentiated Support

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

Job Title: Senior Program Manager, Differentiated Support


About the Role:


We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling partners positively.


About the Team:


The Selling Partner Support team is a primary interface between Selling Partners and Amazon, driving success for these sellers through a combination of people, processes, and services. We possess a wealth of data regarding the reason sellers contact us for help and use this information to identify and drive improvements to our seller solutions across the Company.


Key Responsibilities:


As a Senior Program Manager, you will be responsible for:



  1. Identifying and driving strategic initiatives that improve the selling partner experience
  2. Collaborating with operational, training, product, and software development teams to identify, define, and specify solutions that create conditions for sellers' success and satisfaction
  3. Building collaborative relationships with partners and working closely to create and execute a quality project roadmap
  4. Preparing and executing regular program updates to senior management
  5. Stimulating and pioneering innovation in operational and Seller service excellence

Requirements:


To be successful in this role, you must have:



  1. 5+ years of program or project management experience
  2. Experience using data and metrics to determine and drive improvements
  3. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  4. A Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field

What You'll Love About This Role:


This role offers the opportunity to work with a talented team, drive innovation, and make a meaningful impact on the selling partner experience. If you're passionate about improving the quality of customer experiences and have a customer-centric mindset, this could be the perfect opportunity for you.


Amazon is an Equal Opportunities Employer.



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