Digital Transformation Program Manager

hace 2 meses

San José, San José, Costa Rica Publicis Sapient A tiempo completo

Job Title: Digital Transformation Program Manager

Job Summary:

We are seeking a highly skilled Digital Transformation Program Manager to lead our client-facing teams in delivering high-quality digital solutions. As a key member of our Publicis Sapient team, you will partner with clients to drive business transformation and optimize program management across multiple workstreams.

Your Key Responsibilities:

  • Plan, document, and implement the optimal team structure to ensure high-quality delivery and exceed client expectations.
  • Lead teams to deliver customer experience and engineering solutions, driving measurable client business value.
  • Leverage Agile methodologies to ensure effective program management, identifying the best approaches, methods, processes, and tools for high-quality outcomes.
  • Drive lasting changes to clients' ways of working by applying a consultative approach, defining and measuring customer value at each milestone.
  • Organize and lead ongoing planning sessions to identify key risks, issues, and dependencies, ensuring smooth execution across all workstreams.
  • Use insights and mitigation strategies to manage risks and optimize delivery within projects and programs.
  • Guide internal leaders and external senior stakeholders in Agile delivery methods, ceremonies, and protocols, ensuring alignment and timely results.
  • Manage engagement commercial metrics to support account health and planning within the industry vertical.

Requirements:

  • Proven ability to lead and coach teams using Agile methodologies such as Scrum, Kanban, and hybrid approaches.
  • Strong communication and collaboration skills across all organizational levels, ensuring smooth management of workstreams and outcomes.
  • Ability to earn trust and influence stakeholders without formal authority, guiding teams to desired outcomes.
  • Proficient in Atlassian Jira, Confluence, and Microsoft Office applications for effective program management.
  • Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain project flow in a fast-paced environment.
  • Experience leading teams to implement digital technologies, including cloud platforms, customer experience platforms, DevOps, and AI/data platforms.
  • Experience in managing program-level financials and metrics, including margin, revenue, and burn rate.

What We Offer:

  • Certification in Scrum, SAFe, or other Agile methodologies.
  • Experience in digital agencies or consultancies leading multi-disciplinary teams.

Contract Details: This is a long-term contract role for a defined temporal term subject to possible extension or hire. The role requires availability to travel to the client's offices in Monterrey, Mexico, primarily during the initial weeks of the assignment to conduct workshops and establish a strong client relationship. All travel expenses will be fully covered by the company.

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