IT Service Delivery Manager
hace 1 mes
About the Role:
">We are seeking a highly skilled and experienced IT Service Delivery Manager to oversee our helpdesk team, ensuring exceptional service levels are consistently met. In this pivotal role, you will develop strategic initiatives to enhance productivity, streamline processes, and drive business growth.
Key Responsibilities:
- Lead the helpdesk team in providing timely and effective support to end-users
- Collaborate closely with operational, support, and management teams to ensure seamless service delivery
- Conduct performance reviews, training sessions, and talent development programs to foster employee growth
- Support global helpdesk team members with technical queries and complex issues
- Maintain and optimize IT infrastructure, including telecom and cabling systems
- Design and implement strategies to boost productivity and process efficiency
- Oversee end-to-end helpdesk operations, maximizing system utilization and implementing best practices
- Foster a culture of excellence, championing company core values and inspiring employees to excel
Requirements:
- Bachelor's degree or equivalent in a related IT field; post-secondary education preferred
- Profound technical expertise in Compute, Network, Security, Hardware, Software, and Virtual Environments
- Able to analyze and improve helpdesk processes, recommending data-driven solutions
- Able to administer Windows Server and Domain Environment
- Able to troubleshoot and resolve complex technical issues
- Able to lead team management and development initiatives
Experience:
- Minimum 2 years' experience in an Information Technology leadership role
- Previous supervisory experience of at least 1 year; proven track record of success
- Substantial experience in IT infrastructure planning, development, and implementation
What We Offer:
- An estimated salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications
- A dynamic and supportive work environment with opportunities for growth and professional development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The chance to join a leading outsourcing firm, Bill Gosling Outsourcing, and contribute to its continued success
Reports to: Director of Service Desk/Helpdesk
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