Solution Delivery Manager
hace 2 meses
Syniverse is a leader in the telecommunications industry, driving innovation and connectivity worldwide. With a strong presence across the globe, we're shaping the future of technology and customer experiences.
About the RoleWe're seeking an experienced Solution Delivery Manager to join our team. As a key member of our implementation team, you'll be responsible for managing customer and Syniverse technical deliverables during the product implementation process. Your primary goal will be to ensure high-quality product solutions are delivered to our customers in a timely manner.
The ideal candidate will have a strong understanding of Syniverse products or 3+ years of project/implementation management and customer service/support experience. They will possess excellent communication and diplomatic skills, with the ability to balance customer requirements against corporate directives.
Main Responsibilities:
- Contribute to delivering small to medium complexity product solutions that meet customer objectives.
- Assess product and customer requirements to determine resources needed for delivering a cost-effective and timely solution.
- Accurately interpret and validate contractual commitments.
- Cordinate project resources and deliverables to ensure contractual requirements and business key performance indicators are met.
- Act as a liaison among middle management, project sponsors, and the project team.
Requirements:
- Strong knowledge of 1 or more Syniverse products.
- 3+ years of project/implementation management and customer service/support experience.
- PREFERRED: Understanding of Telecommunication industry product and services.
Benefits and What We Offer:
We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Our benefits package includes health insurance, retirement plans, and opportunities for career growth and development.
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