Solution Delivery Manager

hace 2 meses


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a leader in the telecommunications industry, driving innovation and connectivity worldwide. With a strong presence across the globe, we're shaping the future of technology and customer experiences.

About the Role

We're seeking an experienced Solution Delivery Manager to join our team. As a key member of our implementation team, you'll be responsible for managing customer and Syniverse technical deliverables during the product implementation process. Your primary goal will be to ensure high-quality product solutions are delivered to our customers in a timely manner.

The ideal candidate will have a strong understanding of Syniverse products or 3+ years of project/implementation management and customer service/support experience. They will possess excellent communication and diplomatic skills, with the ability to balance customer requirements against corporate directives.

Main Responsibilities:

  • Contribute to delivering small to medium complexity product solutions that meet customer objectives.
  • Assess product and customer requirements to determine resources needed for delivering a cost-effective and timely solution.
  • Accurately interpret and validate contractual commitments.
  • Cordinate project resources and deliverables to ensure contractual requirements and business key performance indicators are met.
  • Act as a liaison among middle management, project sponsors, and the project team.

Requirements:

  • Strong knowledge of 1 or more Syniverse products.
  • 3+ years of project/implementation management and customer service/support experience.
  • PREFERRED: Understanding of Telecommunication industry product and services.

Benefits and What We Offer:

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Our benefits package includes health insurance, retirement plans, and opportunities for career growth and development.



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