Strategic Cloud Account Manager

hace 1 día


San José, San José, Costa Rica Microsoft A tiempo completo
Customer Success Account Manager

We are seeking a highly motivated and passionate Cross-Cloud Solutions Manager to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.

About the Role

The ideal candidate will be responsible for managing program deliveries and strong customer relationships, ensuring our customers' successful adoption and productive use of Microsoft cloud technologies.

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
  • Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
Qualifications

To be successful in this role, you will need:

  • A Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • OR Master's Degree in Engineering, Information Technology, Business, or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Fluent in Portuguese, English, and Spanish (reading, speaking and writing).

Estimated Salary: $85,000 - $110,000 per year. This is based on industry standards and takes into account factors such as location, experience, and qualifications.



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