Cloud Partnership Account Manager

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo

Become a Key Player in Microsoft's Cloud Success

Micorsoft is looking for a talented individual to join the Customer Experience and Success organization as a Partner Success Account Manager. In this role, you will work closely with a portfolio of Microsoft Partners to help them grow their business and thrive within the partner ecosystem.

Main Responsibilities:

  • Work with partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan
  • Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP
  • Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best-in-class cloud deployments
  • Guide partners to build and optimize their support helpdesk to provide improved support to our collective customers
  • Create targeted service delivery plans (SDPs) aimed at optimizing the partners' business growth across any/all applicable Microsoft Cloud businesses
  • Work with partners to remove sales blockers and provide support through deployment and migration scenarios
  • Engage to assist with critical support cases by working to secure relevant Microsoft support resources
  • Manage related technical and/or executive escalations as needed

Requirements:

  • Bachelor's Degree in Sales, Change Management, IT, Business, or a related field AND 4+ years experience in a global business environment, customer/partner engagement, cloud-based solutions, sales, account management, project management, customer relationship management, IT Services
  • OR equivalent experience
  • Fluency to read, write, and speak Portuguese and English

Preferred Qualifications:

  • Ability to create & execute strategies to grow multi-service cloud capabilities with partners
  • Understanding how to engage with partners through a 1:1 and/or 1:Few approach to drive readiness across pre-sales, services, cloud value prop and business model transformation
  • Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges
  • Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions
  • Ability to influence and interact with many organizational levels and stakeholders including C-Level

Why Microsoft?

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is flexible, with the option to work up to 50% from home.



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