Strategic Account Services Manager

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Title: Manager, Customer Success, Strategic Account Services

The Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of influential Sellers in the Amazon Store.

Key Responsibilities:
  • Coach, mentor, and develop a team of Strategic Account Managers to drive business objectives and growth.
  • Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development.
  • Build and cultivate strong relationships with Sellers in your team's portfolio and internal stakeholders.
  • Identify, optimize, and scale improvements that benefit a large set of customers.
  • Manage recruiting and hiring efforts across direct team and broader organization.
Requirements:
  • 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.
  • 5+ years professional experience developing and leading teams while driving organizational goals.
  • Bachelor's degree or equivalent practical experience.
  • Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
  • Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
Preferred Qualifications:
  • Superior communication and presentation skills.
  • Effective territory/account management and strategy development.
  • Understanding of retail math and formulas for making business decisions.
  • Experience using analytical, account management, and productivity tools.


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