Strategic Account Services Program Manager

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled and experienced Strategic Account Services Program Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our organization, you will be responsible for driving critical programs and initiatives that improve the Amazon customer experience.

Key Responsibilities
  1. Execute programs focused on delivering new and existing features, processes, product, or systems with high ownership.
  2. Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
  3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
  4. Assist with the definition and design of tools, standard operating procedures, and processes.
  5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
  6. Influence stakeholders outside your direct area of responsibility to ensure delivery.
  7. Identify and mitigate risks, and remove roadblocks within projects.
  8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
  9. Conduct effective meetings and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
  10. Transform raw thoughts into clear documentation and requirements.
  11. Audit activities impacting selling partners and drive process improvement.
Requirements
  • 6+ years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.
  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Excellent verbal and written communication.
  • Analytical problem-solving ability.
  • Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
Preferred Qualifications
  • Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
  • Ability to effectively manage team and juggle multiple projects and priorities in a fast-paced, deadline-driven environment.
  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Superior communication and presentation skills.
  • Strategy development with multi-phase execution and delivery.
  • Strong attention to detail and excellent problem-solving skills.
  • Graduate/Master's degree in related field.
  • Certified Six Sigma Green or Black Belt is a plus.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of influential Sellers in the Amazon Store.Key Responsibilities:Coach, mentor, and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for executing programs focused on delivering new and existing features, processes, product, or systems with high ownership.About the RoleThe SAS Business...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Strategic Account Services Program Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our organization, you will be responsible for leading multi-organizational initiatives and driving team accountability to achieve impactful goals.Key ResponsibilitiesExecute programs focused on...

  • Program Manager

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Program Manager to join our Strategic Account Services (SAS) team at Amazon Support Services Costa Rica SRL. As a Sr. Program Manager, you will play a critical role in driving the growth of our Sellers by executing programs focused on the delivery of new and existing features, processes, product,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Sr. Program Manager, SBATThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is dedicated to enhancing the customer experience by fostering direct relationships with Sellers. Our goal is to improve inputs to seller growth, including increasing selection, improving catalog quality, maximizing Prime commitment,...

  • Strategic Account Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our team, you will be responsible for building and executing strategic joint business plans with our sellers, driving growth across their Amazon businesses.Key ResponsibilitiesAnalyze data and trends to...

  • Strategic Account Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our team, you will be responsible for building and executing strategic joint business plans with our sellers, driving growth across their Amazon businesses.Key ResponsibilitiesAnalyze data and trends to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleThe Strategic Account Services (SAS) organization at Amazon is seeking a highly skilled and experienced Sr. Program Manager to join our team. As a key member of the SAS Business Accelerator Team (SBAT), you will be responsible for driving critical programs that accelerate the 3P Flywheel inputs through strategic initiatives and relentless focus...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:Coach,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Program Management Professional to join our Strategic Account Acceleration team at Amazon Support Services Costa Rica SRL. This is an exciting opportunity to drive critical programs and lead cross-functional teams in delivering impactful business results.Job DescriptionThe ideal candidate will have 6+...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryAmbitious and highly analytical Sr. Program Manager sought to drive strategic growth and customer success at Amazon. Lead cross-functional initiatives to improve seller experiences and drive business results. Collaborate with internal teams, external partners, and stakeholders to develop and execute resilient processes. Ideal candidate has a...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Manager, Customer Success, Strategic Account ServicesAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success, Strategic Account Services to lead a team of Strategic Account Managers responsible for the growth and development of our top-selling clients. As a key member of our team, you will be...

  • Account Executive

    hace 1 mes


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Job Title: Account Executive - Strategic Account ServicesWe are seeking a highly motivated and experienced Account Executive to join our Strategic Account Services team. As an Account Executive, you will be responsible for recruiting and onboarding Selling Partners into our Paid Services programs.Key Responsibilities:Identify and engage with prospective...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a talented Strategic Program Manager to join our global risk team. As a key member of our Buyer Risk Preventions (BRP) mission, you will be responsible for leading cross-functional projects that drive the delivery of new features, services, products, and systems.Job OverviewOur goal is to make Amazon the...

  • Strategic Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented Strategic Program Manager to join our team. As a key member of our Customer Trust department, you will play a crucial role in driving business growth and ensuring customer satisfaction.Key Responsibilities:Develop and implement strategic plans to prevent and detect...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Job Title: Account Executive, Strategic Account ServicesThe Account Executive role within our Strategic Account Services team is a key position responsible for recruiting Selling Partners into our Paid Services programs. This individual will be the primary point of contact for companies throughout the entire sales process, developing and converting a sales...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Global Sales MissionWe are seeking a highly skilled Strategic Account Manager to join our team in Costa Rica. As a key member of our Global Sales team, you will be responsible for building and maintaining relationships with our key accounts in LATAM.Your primary focus will be on managing and growing a portfolio of key accounts, driving improvements across...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Sr. Program Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT) in San Jose, Costa Rica.This is a fantastic opportunity for an experienced program manager to drive growth initiatives and own end-to-end delivery of strategic programs focused on accelerating 3P growth inputs...