Program Manager for Strategic Account Services
hace 2 semanas
The Strategic Account Services organization at Amazon Support Services Costa Rica SRL is dedicated to enhancing the customer experience by fostering direct relationships with Sellers. Our goal is to improve inputs to seller growth, including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend, and educating on account health to drive seller growth.
Our team at the SAS Business Accelerator Team (SBAT) focuses on accelerating 3P growth inputs through strategic initiatives and a relentless focus on inputs. We provide best-in-class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams.
A Sr. Program Manager on the SBAT team will own and drive Selection programs for SAS. They will work closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to accelerate the selection funnel and drive growth for Sellers. They will develop, iterate, and execute resilient processes to help Sellers mitigate impediments to business continuity while collaborating with operations, product management, marketing, and account management.
The ideal candidate is highly analytical, resourceful, customer-focused, and team-oriented, with clear communication skills and the ability to build effective relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
Key Responsibilities:- Execute programs focused on the delivery of new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
- Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
- Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
- Assist with the definition and design of tools, standard operating procedures, and processes.
- Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
- Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
- Identify and mitigate risks, and remove roadblocks within projects.
- Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
- Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
- Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
- Audit activities impacting selling partners and drive process improvement.
We are open to hiring candidates to work out of San Jose, CRI.
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact
- Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential
- Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon
- Strong influencing and negotiation skills
PREFERRED QUALIFICATIONS
- Experience in change management and driving adoption of new tools, processes, and decision support
- Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
- Strong service mindset and ability to use metrics to measure service levels
- Experience in setting up or refining operational metrics
- Participation in metric-based reviews and making decisions based on metrics
- Strong attention to detail and excellent problem-solving skills
- Graduate/Master's degree in related field
- Certified Six Sigma Green or Black Belt is a plus
-
Strategic Account Services Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of influential Sellers in the Amazon Store.Key Responsibilities:Coach, mentor, and...
-
Strategic Account Services Program Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Program Manager to join our Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for executing programs focused on delivering new and existing features, processes, product, or systems with high ownership.About the RoleThe SAS Business...
-
Strategic Account Services Program Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Account Services Program Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our organization, you will be responsible for leading multi-organizational initiatives and driving team accountability to achieve impactful goals.Key ResponsibilitiesExecute programs focused on...
-
Strategic Account Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our team, you will be responsible for building and executing strategic joint business plans with our sellers, driving growth across their Amazon businesses.Key ResponsibilitiesAnalyze data and trends to...
-
Program Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Program Manager to join our Strategic Account Services (SAS) team at Amazon Support Services Costa Rica SRL. As a Sr. Program Manager, you will play a critical role in driving the growth of our Sellers by executing programs focused on the delivery of new and existing features, processes, product,...
-
Strategic Account Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our team, you will be responsible for building and executing strategic joint business plans with our sellers, driving growth across their Amazon businesses.Key ResponsibilitiesAnalyze data and trends to...
-
Strategic Account Services Program Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Strategic Account Services Program Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our organization, you will be responsible for driving critical programs and initiatives that improve the Amazon customer experience.Key ResponsibilitiesExecute programs focused...
-
Strategic Account Services Program Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleThe Strategic Account Services (SAS) organization at Amazon is seeking a highly skilled and experienced Sr. Program Manager to join our team. As a key member of the SAS Business Accelerator Team (SBAT), you will be responsible for driving critical programs that accelerate the 3P Flywheel inputs through strategic initiatives and relentless focus...
-
Strategic Account Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:Coach,...
-
Senior Program Management Professional
hace 3 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Program Management Professional to join our Strategic Account Acceleration team at Amazon Support Services Costa Rica SRL. This is an exciting opportunity to drive critical programs and lead cross-functional teams in delivering impactful business results.Job DescriptionThe ideal candidate will have 6+...
-
Customer Success Manager, Strategic Account Services
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...
-
Amazon Strategic Account Manager Lead
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success, Strategic Account Services to lead a team of Strategic Account Managers responsible for the growth and development of our top-selling clients. As a key member of our team, you will be...
-
Amazon Sr. Program Manager for SAS Growth
hace 3 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Sr. Program Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT) in San Jose, Costa Rica.This is a fantastic opportunity for an experienced program manager to drive growth initiatives and own end-to-end delivery of strategic programs focused on accelerating 3P growth inputs...
-
Strategic Account Services Program Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob SummaryAmbitious and highly analytical Sr. Program Manager sought to drive strategic growth and customer success at Amazon. Lead cross-functional initiatives to improve seller experiences and drive business results. Collaborate with internal teams, external partners, and stakeholders to develop and execute resilient processes. Ideal candidate has a...
-
Account Executive
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoJob Title: Account Executive - Strategic Account ServicesWe are seeking a highly motivated and experienced Account Executive to join our Strategic Account Services team. As an Account Executive, you will be responsible for recruiting and onboarding Selling Partners into our Paid Services programs.Key Responsibilities:Identify and engage with prospective...
-
Strategic Program Manager
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a talented Strategic Program Manager to join our global risk team. As a key member of our Buyer Risk Preventions (BRP) mission, you will be responsible for leading cross-functional projects that drive the delivery of new features, services, products, and systems.Job OverviewOur goal is to make Amazon the...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...
-
Strategic Program Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented Strategic Program Manager to join our team. As a key member of our Customer Trust department, you will play a crucial role in driving business growth and ensuring customer satisfaction.Key Responsibilities:Develop and implement strategic plans to prevent and detect...
-
Strategic Account Development Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoJob Title: Account Executive, Strategic Account ServicesThe Account Executive role within our Strategic Account Services team is a key position responsible for recruiting Selling Partners into our Paid Services programs. This individual will be the primary point of contact for companies throughout the entire sales process, developing and converting a sales...
-
Strategic Account Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoGlobal Sales MissionWe are seeking a highly skilled Strategic Account Manager to join our team in Costa Rica. As a key member of our Global Sales team, you will be responsible for building and maintaining relationships with our key accounts in LATAM.Your primary focus will be on managing and growing a portfolio of key accounts, driving improvements across...
