Solution Manager, Costa Rica

hace 2 meses


San José, San José, Costa Rica Smartsheet A tiempo completo

Empower innovation and drive growth with Smartsheet. As a seasoned Solution Implementation Manager in Costa Rica, you will lead the charge in delivering exceptional customer experiences and ensuring seamless adoption of our platform.

Your Key Responsibilities:

  • Guide multiple concurrent engagements to implement Smartsheet across various industries and use cases, guaranteeing customers maximize value from our platform
  • Collaborate with customer stakeholders to drive timelines, manage scope, and address change requests
  • Design, demonstrate, and build Smartsheet solutions tailored to new and existing customer business needs
  • Develop and maintain deep technical knowledge of Smartsheet, including premium products
  • Identify opportunities for Smartsheet expansion with customers' user bases
  • Serve as a trusted advisor on best practices and capabilities of the Smartsheet platform at scale, across various industries and business functions
  • Meet or exceed key performance indicator (KPI) targets aligned to the role

Your Qualifications:

  • Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years)
  • Project Management skills: timeline, scope management, project execution
  • Experience with problem-solving and risk resolution
  • Highly motivated and resourceful team-player
  • Willingness to travel periodically (up to 10%) based on customer and business needs

Perks and Benefits:

  • Fully paid Health and Life insurance for full-time employees and family members
  • Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
  • Monthly stipend to support work and productivity
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development, including access to LinkedIn Learning online courses
  • Company-funded Perks, including a counseling membership and a personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role-specific)


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