Chargeback Dispute Resolution Specialist

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Company Overview


Amazon Support Services Costa Rica SRL is a leading provider of back-office support services, dedicated to delivering exceptional customer experiences. With a strong presence in Costa Rica, we offer a dynamic and challenging work environment for talented professionals.



About the Role


We are seeking a highly skilled Chargeback Dispute Resolution Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management (VCDM) team, you will be responsible for resolving vendor chargebacks through thorough analysis and investigation.



Job Description


The selected candidate will be responsible for:



  • Meeting with Amazon vendors, stakeholders, and customers via remote meetings and/or calls
  • Executing end-to-end processes and tools related to daily investigation tasks
  • Analyzing and investigating vendor chargeback disputes
  • Ensuring that chargebacks have been responded and processed correctly
  • Improving internal processes to reduce and optimize the flow of chargebacks
  • Participating in vendor education and training
  • Identifying issues and proactively seeking solutions
  • Improving Standard Operation Procedures (SOPs) and internal documentation


Requirements


To be successful in this role, you will need:



  • A high school diploma
  • 6+ months of working experience in corporate customer service, back-office, or contact center environments
  • B2 English proficiency
  • B2 Italian proficiency


Benefits


This is an excellent opportunity to join a dynamic team and contribute to the success of Amazon Support Services Costa Rica SRL. We offer a competitive salary of $25,000 - $30,000 per year, depending on experience, plus additional benefits.



About Us


Amazon Support Services Costa Rica SRL is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.



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