Investigation Execution Lead
hace 1 mes
We are seeking an Investigation Execution Lead to manage vendor chargebacks and resolve disputes in a fair and balanced manner.
Key Responsibilities:- Analyze and investigate vendor chargeback disputes
- Ensure correct responses and processing
- Improve internal processes to reduce chargebacks
- Participate in vendor education
- Identify issues and seek solutions
- Improve SOPs and internal documentation
In this role, you will work closely with vendors, stakeholders, and customers to ensure seamless communication and resolution of disputes. You will also be responsible for executing end-to-end processes and tools related to daily investigation tasks.
RequirementsTo be successful in this role, you will need:
- A high school diploma or equivalent
- At least 6 months of experience in corporate customer service, back-office, or contact center environments
- B2 English and German proficiency
- The ability to work in a hybrid model, attending 2 days to the office and rest of the days from home
- Availability for two production schedules
- A university bachelor's degree in a relevant field or equivalent experience
- Working experience in peer coaching, mentoring, and/or training
This is an excellent opportunity to join our team at Amazon Support Services Costa Rica Srl and contribute your skills and expertise to help us achieve our goals.
Estimated Salary$45,000 - $55,000 per year
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