Risk Management Leader for Amazon Support Services

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Summary
We are seeking a highly experienced Risk Management Leader to join our team at Amazon Support Services Costa Rica SRL. The successful candidate will be responsible for leading our Investigation Specialists in San Jose, CR, and will have the unique opportunity to help define toolsets, roadmaps, and processes to enable the TRMS mission.

About the Role
This is an exciting opportunity to lead a team of 150-200 investigators and drive the strategy and vision for the operation. As a Risk Management Leader, you will oversee employee performance, implement and manage metrics, service level agreements, and key performance indicators. You will also work closely with internal teams, including HR, Legal, Public Relations, and Business teams, to provide operational support.

Main Responsibilities
- Drive the strategy and TRMS vision for an operation of 150-200 investigators
- Facilitate understanding of broader organizational tenets and strategic goals for the business
- Lead planning and execution of SLAs, capacity, and workflow plans for single/multiple functional areas in one or more sites
- Organize team structure for multiple functional areas to ensure scalability for present and future volume needs
- Identify opportunities and risks, dives deep, and work with internal and external teams to implement solutions
- Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision

Requirements
- 13+ years of operational and/or retail management experience
- 6+ years of team management experience
- Experience using data to influence business decisions
- Experience across the domain of risk management & fraud
- Strong leadership skills and ability to motivate and develop teams
- Excellent communication and interpersonal skills

What We Offer
- Competitive salary: $120,000 - $180,000 per year
- Opportunity to work with a global leader in e-commerce
- Collaborative and dynamic work environment
- Professional development and growth opportunities

About Us
Amazon Support Services Costa Rica SRL is a leading provider of customer-centric services, committed to delivering exceptional experiences for our customers. We are proud to offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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