Risk Management Lead Selling Enforcement for Regulatory and Safety Compliance

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Key Job Responsibilities
1. Develop and enact systemic escalation pathways within RISC for seller investigations and disputes;
2. Identify and drive opportunities to automate or refine investigation processes;
3. Build reporting mechanisms for case management;
4. Investigate and resolve escalated requests within set SLAs while meeting quality parameters;
5. Communicate with core internal and external stakeholders on the status of investigations;
6. Surface risks, defects, or corrective measures with leaders to drive continuous improvement of the seller account enforcement framework;

About this role
At Amazon Support Services Costa Rica Srl, we're looking for a skilled Risk Manager to protect our customers from unsafe, offensive, and non-compliant products. You will be responsible for implementing and taking ownership of the internal escalation framework, ensuring that only safe and compliant products are available to customers. As a Risk Manager, you will drive collaboration with internal Legal, Business, Risk, and compliance teams to resolve disputes and inquiries within a rapid, thorough window.

Requirements
1. Bachelor's degree;
2. 2+ years experience in program or risk management;
3. Escalation management and investigatory background;
4. History of senior stakeholder engagement;
5. Strong communication skills;
6. Background in regulatory and seller compliance.



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