Sr. Risk Manager, Seller Experience, Regulatory

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary:

Degree in computer science, engineering, finance, economics, or other related field.

5+ years of program/project management experience in technology-focused business.

Knowledge of SQL and experience in creating own measurements.

Ability to think critically to propose solutions using data.

Team spirit and willingness to roll up sleeves to solve complex and dynamic challenges.

Strong relationships building skills; experience managing stakeholders and partners to drive cross-functional programs/projects.

Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior leaders.

Key Responsibilities:

Identifying and implementing scalable metrics to constantly track our progress.

Auditing our existing products, while using knowledge to enhance these checks and launch new enhancements to provide best-in-class compliance Selling Partner Experience.

Partner with product, tech, business, and policy teams to help identify and create controls upfront to improve Selling Partner Experience.

Identifying opportunities to automate or semi-automate manual customer-facing and internal business processes and procedures using Amazon's tools and technology, improving tools, features, and reducing SP friction, enhancing self-service tools and improving efficiency to improve Selling Partner Experience.

Requirements:

San Jose, CRI

MBA or related master's from a leading business school.

Background in product compliance and/or quality management.

Advanced knowledge of SQL.

Entrepreneurial spirit, with a track record for delivering results in fast-moving and demanding environments.

Advanced knowledge of statistics.

Amazon Support Services Costa Rica Srl is looking for a Sr. Risk Manager to help simplify the compliance process for our Selling Partners. In this role, you will work across WW compliance, business, and tech teams to deliver a global strategy and multi-year roadmap to improve the Seller Partner Experience. The Regulatory Intelligence, Safety, and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is committed to protecting customers from products that are unsafe, illegal, illegally marketed, controversial, or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.



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