Senior Account Manager, International Seller

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Key Responsibilities:
- Interact with sellers and account managers to champion the needs of Amazon's products and services.
- Support the growth of sellers' businesses by adding selection and programs, and focusing on seller insights and feedback to improve products and services.
- Collaborate with the business development and onboarding teams to drive new product launches and relationship extensions.
- Work with sellers to improve operational aspects of their businesses and provide a great consumer experience.
- Identify specific prospects and partners to approach, communicate the value proposition, and establish long-term partnerships.
- Track and report performance using relevant metrics and achieve productivity and seller satisfaction targets.

About the Role:
- As a Senior Account Manager, you will be responsible for interacting with sellers and account managers to champion the needs of Amazon's products and services.
- You will support the growth of sellers' businesses by adding selection and programs, and focusing on seller insights and feedback to improve products and services.
- The role requires collaboration with the business development and onboarding teams to drive new product launches and relationship extensions.
- You will work with sellers to improve operational aspects of their businesses and provide a great consumer experience.
- The ideal candidate will have experience in e-commerce, corporate retail, consulting, and/or B2B, with superior communication and presentation skills.

Requirements:
- 4+ years of professional experience in buying, merchandising, planning, and/or relevant experience in customer success, account management, management consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Bachelor's degree or equivalent.
- Excellent verbal and written communication skills.
- Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
- Track record of developing business plans and effectively managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

About Amazon International Seller Services:
- Amazon International Seller Services (ISS) helps independent sellers grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs, and provide solutions to start selling in new markets.
- Our team in Costa Rica provides sellers the necessary support to discover and take advantage of these tools, primarily around catalog optimization and expansion, global expansion, and program adoption.



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