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Lead Customer Success Strategist, International Marketplace
hace 2 meses
Are you passionate about enhancing service delivery for Amazon's Selling Partners? Join us as a Senior Account Manager within Amazon International Seller Services (ISS).
Our objective is to empower Sellers to thrive on Amazon. Through the Amazon Marketplace, we offer individuals and businesses the chance to market their products on our platform. Globally, over a million sellers leverage this Marketplace, contributing significantly to Amazon's success. ISS is dedicated to assisting independent sellers in expanding both domestically and internationally by providing optimal tools to enhance their catalog across various marketplaces, maximize their return on investment by enrolling products in suitable programs (e.g., Fulfilled by Amazon), and offering solutions for entering new markets.
Our team in Costa Rica is committed to equipping Sellers with the support needed to utilize these tools effectively, focusing on catalog optimization, global expansion, and program adoption (e.g., Fulfilled by Amazon), while also gathering insights to enhance the overall experience.
Key Responsibilities:
- Engage with sellers and account managers to advocate for our product needs.
- Facilitate the growth of Sellers' businesses by expanding selection and programs, concentrating on seller insights and feedback to refine our offerings.
- Drive key improvement initiatives and projects: spearhead new product launches and strengthen relationships by collaborating with business development and onboarding teams.
- Assist Sellers in optimizing operational aspects of their businesses to ensure an exceptional consumer experience.
- Identify specific prospects/partners to approach, articulating the unique value proposition for their businesses and fostering long-term, successful partnerships.
- Monitor and report performance using relevant metrics to achieve productivity and seller satisfaction goals.
A Day in the Life:
On a daily basis, you will interact with sellers and/or Amazon Account Managers through calls and emails to gather feedback on our products, promote adoption, and ensure continuous improvement of our user experience.
Moreover, you may contribute to the strategic alignment of the team by proposing new features and innovations, ensuring our responses are aligned with market trends.
About the Team:
The International Seller Services organization creates solutions that empower sellers globally, including the software platforms and applications that facilitate demand generation, customer acquisition, seller integration, customer relationship management, and order management functions essential for sellers to manage their online businesses at Amazon.
BASIC QUALIFICATIONS:
- Experience: Minimum of 4 years in Buying, Merchandising, Planning, or relevant experience in Customer Success, Account Management, Management Consulting, or similar roles focused on nurturing and expanding customer relationships.
Bachelor's degree or equivalent.
Goal Attainment:
Proven track record of identifying business opportunities for clients and enhancing the adoption and utilization of company products.
- Relationship Development: Demonstrated ability to build and nurture relationships with internal and external stakeholders, driving collaborative decisions, resolving conflicts, and ensuring follow-through.
Exceptional verbal and written communication skills.
Data Analysis:
Strong analytical problem-solving capabilities, utilizing data analysis, reporting, and forecasting to inform business decisions.
Planning:
Proven experience in developing business plans and effectively managing multiple projects and priorities in a fast-paced, deadline-driven environment.
- Demonstrated ability to thrive in a dynamic environment where continuous innovation is expected and ambiguity is common.
- Experience in E-Commerce, Corporate Retail, Consulting, or B2B sectors.
- Exceptional communication and presentation skills.
- Effective territory/account management, with a strategic approach to development and execution: planning, opportunity qualification, stakeholder communication, needs analysis, value engineering, partner engagement, opportunity management, and negotiation.
- Familiarity with analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM systems like Salesforce, Tableau, and Microsoft Office Suite.
