Customer Success Associate

hace 2 semanas


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is the world's most connected company. Our mission is to lead the world forward with innovative technology and solutions. As a key member of our customer account team, you will play a vital role in developing strategic metrics, analyzing customer reporting, and problem-solving. Your objective will be to build loyalty, increase retention, and grow revenue with existing customers by helping solve business problems with Syniverse solutions.

Key Responsibilities:

• Develop strategic metrics and analyze customer reporting

• Build trusted partner/advisor relationships with assigned clients

• Work closely with customers to understand their measures of success and identify areas for improvement

• Monitor customer success KPIs and report on each assigned client

Requirements:

• 2+ years in customer service

• 2+ years in sales experience desirable

• BS/BA, preferably in Business or Marketing

• Syniverse product knowledge desirable


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