Customer Success Advocate
hace 1 mes
Syniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.
As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and problem-solving. Your objectives will be to build loyalty, increase retention, and grow revenue with existing customers by helping solve business problems with Syniverse solutions.
The role requires building trusted partner/advisor relationships with assigned clients, driving value with our products, and working closely with customers to understand their measures of success and identify areas for improvement. You will also monitor customer success KPIs and report on each assigned client.
Key responsibilities include assisting the implementation team with issues that may need to be escalated within the customer's organization or Syniverse, processing all Special Requests, and resolving or coordinating the resolution of customer issues during onboarding.
To succeed in this role, you should have 2+ years of experience in customer service, preferably with sales experience, and good oral/written Portuguese skills. A Bachelor's degree in Business or Marketing is also desirable.
You will be able to quickly develop effective working relationships with internal and external contacts, possess strong analytical and problem-resolution skills, and demonstrate effective business writing skills.
We offer a competitive total compensation package, flexible/remote work options, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse, diversity, equity, and inclusion are crucial to our success as a global company. We seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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