Customer Success Advocate

hace 2 semanas


San José, San José, Costa Rica Nitel A tiempo completo

Company Overview:

Nitel is a leading provider of innovative telecommunication solutions. As a Customer Success Advocate, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Job Summary:

We are seeking a highly motivated and results-driven Customer Success Advocate to join our team. This is an exciting opportunity for a talented individual who is passionate about delivering outstanding customer service and exceeding sales targets.

Estimated Salary: $65,000 - $80,000 per annum

Key Responsibilities:

  • Act as the primary point of contact for customers, ensuring timely and effective resolution of their inquiries and issues.
  • Develop and implement personalized account plans to drive retention and growth opportunities.
  • Collaborate with internal teams to ensure seamless delivery of products and services.
  • Foster strong relationships with customers, partners, and internal stakeholders to drive business success.

Required Skills and Qualifications:

  • Bachelor's degree in a related field.
  • 4+ years of experience in customer success, account management, sales, or project management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively under pressure and meet sales targets.

What You'll Bring to Succeed:

  • A customer-centric approach and a passion for delivering exceptional experiences.
  • Strong analytical and problem-solving skills to identify opportunities and challenges.
  • Ability to think strategically and prioritize tasks effectively.
  • A positive attitude, energy, and resilience in a fast-paced environment.

Our Culture:

  • Put Customers First: We prioritize customer satisfaction and strive to exceed their expectations.
  • Think as an Owner: We empower our employees to take ownership of their work and make informed decisions.
  • Win as a Team: We collaborate across departments to achieve common goals and celebrate successes together.
  • Act with Integrity: We uphold the highest standards of ethics and professionalism in all our interactions.
  • Be Better Every Day: We continuously seek opportunities for growth, learning, and improvement.

  • Customer Success Advocate

    hace 4 semanas


    San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk Inc, a leading provider of unified security and observability platforms, is seeking a skilled Customer Success Advocate to join its team.About UsWe are committed to building a safer and more resilient digital world. Our solutions empower organizations to keep their digital systems secure and reliable, while our award-winning culture makes us an...

  • Customer Success Advocate

    hace 4 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is a global company that connects the world through innovative technology. We're looking for a talented individual to join our team as a Customer Success Advocate Compliance Lead. This role involves supporting professional services for 10 DLC, educating customers, and ensuring compliance with best practices to reduce spam complaints.Key...

  • Customer Success Advocate

    hace 4 semanas


    San José, San José, Costa Rica Hr Strategic Solutions A tiempo completo

    OverviewHr Strategic Solutions is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and maintain a positive experience with our services.


  • San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completo

    About This Role: We are seeking a highly skilled Customer Experience Advocate to join our team at Cognizant Technology Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive issue resolution, timely reporting, and accurate data processing.

  • Customer Service Advocate

    hace 3 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    At Emerson, we offer an exciting opportunity to join our team as a Customer Service Advocate. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and working in a dynamic environment.We are seeking a highly motivated and organized individual to provide top-notch support to our customers. As a Customer...

  • Customer Support Advocate

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our Technical Support team as a Customer Support Advocate.At Smartsheet, we understand the importance of delivering exceptional support to our customers. As a Customer Support Advocate, you will be the first point of contact for our customers, providing timely and effective solutions...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success MgmtAbout the Role:The Manager, Customer Success Mgmt is a key leadership position responsible for overseeing the Customer Success Engineering team. This team is crucial in driving customer adoption, retention, and expansion of our SaaS products. As a Manager, you will be accountable for developing and executing...


  • San José, San José, Costa Rica Jumio A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Jumio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesWork closely with account management to build strong customer relationships and understand...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:Amazon Support Services Costa Rica Srl is seeking a skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:- Coach and develop a team of Strategic Account Managers to drive business goals and improve the end-customer...

  • Customer Service Advocate

    hace 4 semanas


    San José, San José, Costa Rica Independent Recruiter A tiempo completo

    Join Our TeamWe are seeking phone support representatives to join our growing team at Independent Recruiter. As a customer service advocate, you will be the primary point of contact for internal and external customers, providing exceptional call-servicing experience.The role involves handling inbound and outbound calls, addressing client needs, and may...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    We are seeking a Customer Success Engineer to join our team at ShareFile, a part of Cloud Software Group, a leading provider of cloud-based products.The Customer Success Engineer will be responsible for ensuring the successful adoption and retention of ShareFile products by our customers. This will involve working closely with internal stakeholders,...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at TIBCO. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our customers.Key Responsibilities:Develop and execute customer success strategies to drive adoption and retention of...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for creating and executing account business plans and customer success strategies while monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.Key ResponsibilitiesCreates and executes the...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking a skilled Technical Support Engineer to join our Customer Service & Support team at Microsoft. In this role, you will own, troubleshoot and solve customer technical issues, honing your problem-solving, collaboration and research skills.About the JobThis is a unique opportunity for individuals with a passion for delivering customer success to...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Our mission is to lead the world forward with innovative technology and solutions. As a key member of our customer account team, you will play a vital role in developing strategic metrics, analyzing customer reporting, and problem-solving. Your objective will be to build loyalty, increase retention, and grow...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...