Customer Success Advocate

hace 2 meses


San José, San José, Costa Rica Nitel A tiempo completo

Company Overview:

Nitel is a leading provider of innovative telecommunication solutions. As a Customer Success Advocate, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Job Summary:

We are seeking a highly motivated and results-driven Customer Success Advocate to join our team. This is an exciting opportunity for a talented individual who is passionate about delivering outstanding customer service and exceeding sales targets.

Estimated Salary: $65,000 - $80,000 per annum

Key Responsibilities:

  • Act as the primary point of contact for customers, ensuring timely and effective resolution of their inquiries and issues.
  • Develop and implement personalized account plans to drive retention and growth opportunities.
  • Collaborate with internal teams to ensure seamless delivery of products and services.
  • Foster strong relationships with customers, partners, and internal stakeholders to drive business success.

Required Skills and Qualifications:

  • Bachelor's degree in a related field.
  • 4+ years of experience in customer success, account management, sales, or project management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively under pressure and meet sales targets.

What You'll Bring to Succeed:

  • A customer-centric approach and a passion for delivering exceptional experiences.
  • Strong analytical and problem-solving skills to identify opportunities and challenges.
  • Ability to think strategically and prioritize tasks effectively.
  • A positive attitude, energy, and resilience in a fast-paced environment.

Our Culture:

  • Put Customers First: We prioritize customer satisfaction and strive to exceed their expectations.
  • Think as an Owner: We empower our employees to take ownership of their work and make informed decisions.
  • Win as a Team: We collaborate across departments to achieve common goals and celebrate successes together.
  • Act with Integrity: We uphold the highest standards of ethics and professionalism in all our interactions.
  • Be Better Every Day: We continuously seek opportunities for growth, learning, and improvement.


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