Customer Success Strategist

hace 2 semanas


San José, San José, Costa Rica Hewlett Packard A tiempo completo
Job Summary

This role is responsible for creating and executing account business plans and customer success strategies while monitoring and analyzing deal's P&L performance to ensure overall success.

The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.

Key Responsibilities
  • Creates and executes the account business plan and customer success strategy while working with the sales/pursuit team.
  • Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
  • Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
  • Ensures managed services and customer engagement consistently exceed all relevant KPIs.
  • Addresses customer escalations and related communications in a timely and proactive manner.
  • Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
  • Supports solution selling and business development efforts using consulting skills.
  • Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
Requirements
  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications

IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)

Certified Technology Sales Professional (CTSP)

Estimated Salary

$120,000 - $180,000 per annum, depending on location and experience.



  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    About Splunk Inc.Splunk Inc. is a leading provider of unified security and observability platforms, empowering organizations to build a safer and more resilient digital world.Salary$120,000 - $180,000 per yearJob DescriptionWe are seeking an experienced Customer Success Strategist to join our Customer Success & Experience (CSX) Team at Splunk. As a key...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role: As a Cloud Success Strategist at Cloud Software Group, you will be responsible for driving customer success and adoption of our cloud solutions.


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Job DescriptionCisco Systems is a world leader in contact center solutions, driving businesses to provide exceptional customer experiences.This role requires frequent communication with internal teams and occasional travel to client sites (10-20%).About the RoleWe are seeking an experienced Customer Success Manager to join our Webex Contact Center Enterprise...


  • San José, San José, Costa Rica Now Digital Talent A tiempo completo

    A Digital Marketing Agency, focused on iGaming, is seeking a Customer Acquisition and Retention Strategist to contribute to their team's success.Main responsibilities include:Identifying customer segments for targeted marketing campaigns using relational databases and SQL- Analyzing and consolidating large datasets to inform marketing...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    At Cloud Software Group, we're shaping the future of cloud computing and making a real impact on people's lives. With over 100 million users worldwide, our innovative products help get work done from anywhere.About the RoleWe're seeking an experienced Senior Cloud Success Strategist to join our team. This is a challenging role that requires strong leadership...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    About the RoleAs a Cloud Solutions Strategist at SoftwareOne, you will play a crucial part in driving growth and success in our Services Delivery team. We are seeking an experienced sales professional to join our team and contribute to building exceptional customer relationships.The ideal candidate will have a strong track record of consistently exceeding...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Job SummaryWe are seeking a Digital Program Strategist to join our Customer Success organization at Splunk.About the RoleThis is a dynamic position that requires strong project and program management skills, certified scrum master experience, and an understanding of customer life cycle and SaaS models.Key ResponsibilitiesDevelop and implement new programs to...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...


  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    About Splunk Inc\Entities are consistently transformed, and people must adapt. You will help us build, deliver, and maintain strategies to support this transformation across all our programs.Responsibilities:\Listed below are the key responsibilities of this role:\Develop comprehensive plans for projects and change initiatives within the CSX...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:Amazon Support Services Costa Rica Srl is seeking a skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:- Coach and develop a team of Strategic Account Managers to drive business goals and improve the end-customer...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a seasoned Customer Success Renewal Manager to join our team in Costa Rica. As an experienced professional, you will drive a portfolio of customer renewals and provide a world-class renewal experience for our clients.Job ResponsibilitiesServe as an extended member of the Smartsheet account team to bring all assigned contract...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    We are seeking a Customer Success Engineer to join our team at ShareFile, a part of Cloud Software Group, a leading provider of cloud-based products.The Customer Success Engineer will be responsible for ensuring the successful adoption and retention of ShareFile products by our customers. This will involve working closely with internal stakeholders,...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at TIBCO. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our customers.Key Responsibilities:Develop and execute customer success strategies to drive adoption and retention of...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...

  • Product Strategist

    hace 1 mes


    San José, San José, Costa Rica Modus Create A tiempo completo

    We're looking for a seasoned professional to join our Product Strategy team at Modus Create. As a Product Strategist, you will be responsible for representing the customer to the development team, prioritizing product development, and managing a visible backlog.


  • San José, San José, Costa Rica Softwareone A tiempo completo

    Job Title: Software Delivery Strategist A software delivery strategist plays a crucial role in ensuring the success of digital transformation projects. As a Product Owner at SoftwareOne, you will be responsible for driving the product vision and roadmap, working closely with cross-functional teams to deliver high-quality solutions that meet customer needs....


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Role OverviewIn Microsoft's Enterprise team, we're seeking a Cloud Technical Strategist to drive customer success through impactful architecture solutions.Key Responsibilities:- Foster strong relationships with customer architects, technical specialists, and business stakeholders to gather insights and map architecture solutions to business outcomes.-...

  • Customer Success Advocate

    hace 2 semanas


    San José, San José, Costa Rica Nitel A tiempo completo

    Company Overview:Nitel is a leading provider of innovative telecommunication solutions. As a Customer Success Advocate, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Summary:We are seeking a highly motivated and results-driven Customer Success Advocate to join our team. This is an exciting...

  • Customer Success Advocate

    hace 4 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Our mission is to lead the world forward with innovative technology and solutions. As a key member of our customer account team, you will play a vital role in developing strategic metrics, analyzing customer reporting, and problem-solving. Your objective will be to build loyalty, increase retention, and grow...