Customer Success Strategist

hace 1 mes


San José, San José, Costa Rica Hewlett Packard A tiempo completo
Job Summary

This role is responsible for creating and executing account business plans and customer success strategies while monitoring and analyzing deal's P&L performance to ensure overall success.

The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.

Key Responsibilities
  • Creates and executes the account business plan and customer success strategy while working with the sales/pursuit team.
  • Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
  • Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
  • Ensures managed services and customer engagement consistently exceed all relevant KPIs.
  • Addresses customer escalations and related communications in a timely and proactive manner.
  • Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
  • Supports solution selling and business development efforts using consulting skills.
  • Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
Requirements
  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications

IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)

Certified Technology Sales Professional (CTSP)

Estimated Salary

$120,000 - $180,000 per annum, depending on location and experience.



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