Customer Success Strategist
hace 2 semanas
This role is responsible for creating and executing account business plans and customer success strategies while monitoring and analyzing deal's P&L performance to ensure overall success.
The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.
Key Responsibilities- Creates and executes the account business plan and customer success strategy while working with the sales/pursuit team.
- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
- Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
- Ensures managed services and customer engagement consistently exceed all relevant KPIs.
- Addresses customer escalations and related communications in a timely and proactive manner.
- Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
- Supports solution selling and business development efforts using consulting skills.
- Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.
IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
Certified Technology Sales Professional (CTSP)
Estimated Salary$120,000 - $180,000 per annum, depending on location and experience.
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