Customer Success Specialist
hace 2 meses
**Customer Success Specialist Role at Stage 4 Solutions Inc**
We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.
This is a 6-month contract (extensions or conversion to FTE possible), 40 hours per week, as a contractor to Stage 4 Solutions. This role is a remote position that requires working in the US CST time zone.
The ideal candidate will have 8+ years of experience as a Customer Success Manager for backup, storage, or networking solutions supporting enterprise customers. Experience with Cloud/SaaS solutions is preferred.
**Key Responsibilities:**
- Understand client solutions at a detailed technical level to support customers through their post-implementation journey and renewal licensing
- Be the key point of contact for customers, post-solution implementation
- Support customers' technical queries, solve technical issues, and present technology solutions
- Manage customers' escalations and, where required, the production of best practice blueprints
- Drive programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV)
**Requirements:**
- 8+ years of experience as a Customer Success Manager for backup, storage, or networking solutions supporting enterprise customers
- Experience with Cloud/SaaS solutions, preferred
- Technical understanding of our products and features, collaboration with Support teams to resolve sophisticated support cases, and drive bug fixes with engineering
- English Fluency: Effective spoken and written business communication skills are required
- Excellent project management skills
- Strong sense of ownership and urgency aiming to closure, planning, and escalation
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