Customer Success Specialist

hace 2 meses


San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

**Customer Success Specialist Role at Stage 4 Solutions Inc**

We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.

This is a 6-month contract (extensions or conversion to FTE possible), 40 hours per week, as a contractor to Stage 4 Solutions. This role is a remote position that requires working in the US CST time zone.

The ideal candidate will have 8+ years of experience as a Customer Success Manager for backup, storage, or networking solutions supporting enterprise customers. Experience with Cloud/SaaS solutions is preferred.

**Key Responsibilities:**

  • Understand client solutions at a detailed technical level to support customers through their post-implementation journey and renewal licensing
  • Be the key point of contact for customers, post-solution implementation
  • Support customers' technical queries, solve technical issues, and present technology solutions
  • Manage customers' escalations and, where required, the production of best practice blueprints
  • Drive programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV)

**Requirements:**

  • 8+ years of experience as a Customer Success Manager for backup, storage, or networking solutions supporting enterprise customers
  • Experience with Cloud/SaaS solutions, preferred
  • Technical understanding of our products and features, collaboration with Support teams to resolve sophisticated support cases, and drive bug fixes with engineering
  • English Fluency: Effective spoken and written business communication skills are required
  • Excellent project management skills
  • Strong sense of ownership and urgency aiming to closure, planning, and escalation


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