Customer Success Strategic Partner

hace 2 meses


San José, San José, Costa Rica Jumio A tiempo completo

About the Role

We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Jumio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.

Key Responsibilities

  • Work closely with account management to build strong customer relationships and understand customer needs
  • Be a trusted voice of the customer and advocate internally on their behalf
  • Align with cross-functional teams to ensure customer success
  • Conduct and lead cadenced business reviews to review progress, share product roadmap items, and align on future objectives
  • Partner with sales to identify and capitalize on expansion opportunities
  • Minimize potential churn or other risk by communicating to Jumio leadership and building a plan to actively mitigate

Requirements

  • At least 3-5 years' experience in a technical, customer-facing role
  • Excellent communication and interpersonal skills
  • Tenacious appetite for building product knowledge
  • Strong technical communication skills for a business audience
  • Able to break down and track technical projects
  • Proactive and able to think further than the solution appears to require
  • Ability to multi-task and work in a fast-paced environment
  • Excellent analytical, quality, and conceptual skills
  • Team player with a vested interest in continuous personal development
  • Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity

About Jumio

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering, and other financial crimes. We leverage AI, biometrics, machine learning, liveness detection, and automation to create solutions trusted by leading brands worldwide and respected by industry thought leaders.

What We Offer

Jumio is a global company with a diverse and dynamic team. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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