Customer Success Strategist
hace 4 días
Job Overview:
We are seeking a highly skilled Customer Success Strategist to join our team at Smartsheet. This role is responsible for supporting the adoption of a company-wide customer adoption approach that drives higher levels of customer success and revenue growth.
About the Role:
This position requires a strong facilitation skills that encourage the clear articulation of business issues and effective solution design of relevant stakeholders. You will work closely with both sales and customer success functions to evolve Smartsheet's GTM capabilities and be an active evangelist of the Customer Outcomes Journey to both Smartsheet employees and customers.
Key Responsibilities:
- Effectively execute & coach value-based Customer Outcome Journey activities and engagements in the sales cycle to drive business outcome alignment.
- Remain engaged with the account team(s) to ensure successful customer value acknowledgement.
- Lead the adoption & ongoing usage of sales/value tools to support ARR pipeline growth and NDRR
- Create and execute a consistent value management approach with field sales in our most strategic accounts
- Create Executive level presentations targeted at both internal and C-level customer audiences
- Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
- Evangalize value best practices across our sales partners, marketing, and customer success to improve value-based solution selling.
- Identify and share best practices across geographic regions
- Accomplish other tasks as assigned
Requirements:
To succeed in this role, you will need:
- 6+ years of experience in a management consulting firm, software company, or other matrixed organization
- Exposure to the operating practices of multiple functional departments such as Marketing, Sales, & Customer Success
- Strong facilitation skills that encourage the clear articulation of business issues and effective solution design of relevant stakeholders
- Sales and services GTM experience working with strategic deals, account teams and/or projects
- Financial analysis and modeling skills including the ability to educate non-financial roles in concepts such as ROI, IRR, TCO etc.
- Strong executive presence and written communication skills including the business alignment of customer strategy and digital transformation business cases
Compensation & Benefits:
The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience. We offer a comprehensive benefits package, including fully paid Health & Life insurance, Equity - Restricted Stock Units (RSUs), a monthly stipend to support your work and productivity, and 12 days paid Vacation + Flexible Time Away Program.
About Us:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia.
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