Customer Success Renewal Manager
hace 1 mes
We are seeking a seasoned Customer Success Renewal Manager to join our team in Costa Rica. As an experienced professional, you will drive a portfolio of customer renewals and provide a world-class renewal experience for our clients.
Job Responsibilities- Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion.
- Ensure a positive customer experience throughout all stages of the renewal process.
- Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes.
- Build and communicate an accurate forecast for upcoming renewals.
- Identify and highlight any renewal risk to your partners and work with all team members to develop resolution strategies.
- Evaluate your portfolio to prioritize time to render the most favorable outcomes.
- Highlight opportunities for process improvement.
- 4+ years of Sales, Customer Success or Finance experience.
- 1+ year of experience working in a software renewal role.
- Negotiation skills with experience driving contracts to completion.
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk.
- Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle.
- Motivated by an entrepreneurial mindset and comfortable with ambiguity.
- Experience working with Salesforce and Smartsheet.
- Legal eligibility to work in Costa Rica.
We offer a competitive salary range of $80,000-$100,000 per year, depending on experience. In addition to a fully paid health insurance plan for employees and their families, we also offer equity - Restricted Stock Units (RSUs) for eligible roles, a monthly stipend to support your work and productivity, and 12 days paid vacation + Flexible Time Away Program.
About SmartsheetSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany.
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