Customer Success Manager

hace 2 meses


San José, San José, Costa Rica Zenoti A tiempo completo

At Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.

Key Responsibilities:

  • Build strong customer relationships and identify opportunities to drive growth and retention.
  • Collaborate with cross-functional teams to develop targeted solutions that meet customer needs.
  • Provide exceptional customer support and address any concerns or issues promptly.
  • Develop and implement customer success strategies to drive business growth and loyalty.
  • Monitor customer health and provide proactive solutions to prevent churn.

Requirements:

  • 4+ years of experience in customer-facing roles, preferably in a subscription-based business model.
  • Proven track record of driving customer growth and retention.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Passion for delivering exceptional customer experiences.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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