Project Manager for Customer Success

hace 1 día


San José, San José, Costa Rica Splunk A tiempo completo

Splunk builds a safer and more resilient digital world, focusing on the delivery of secure and reliable solutions. As a leading security and observability platform provider, we pride ourselves on creating an amazing career destination that values diversity and authenticity.

Role Overview

In our rapidly growing Professional Services organization, Project Coordinators play a crucial role in driving customer success through effective project implementation. They lead cross-functional teams, foster strong relationships with customers and stakeholders, and are passionate about delivering timely and budget-friendly results.

Main Responsibilities
  • Coordinate project kickoffs and closures to ensure seamless transitions and customer satisfaction
  • Partner with customers and stakeholders to deliver scope on time and within budget
  • Develop and maintain technical project plans, leveraging industry-standard methodologies and Splunk products
  • Provide regular status updates and manage technical project escalations efficiently
  • Maintain strong relationships with Splunk, partner, and customer stakeholders, identifying opportunities for Splunk products and services
  • Stay up-to-date on Splunk products, industry standard methodologies, and project management skills
Desired Skills and Experience
  • At least 2 years of experience in project management or service delivery management
  • Proven track record of leading cross-functional teams in delivering customer projects
  • Excellent verbal and written communication skills, with the ability to thrive in a dynamic environment
  • Bachelor's degree in business management, computer science, or equivalent work experience; experience working for a software vendor is a plus
  • Familiarity with Professional Services tools
Salary and Benefits

We offer a competitive salary, estimated at $80,000 - $110,000 per year, based on location and experience. Additionally, our benefits package includes comprehensive health insurance, retirement plans, and opportunities for professional growth and development.

About Us

Splunk is an Equal Opportunity Employer, committed to fostering a diverse and inclusive work environment that values authenticity and creativity. We strive to make a positive impact on society, and we're looking for talented individuals who share our passion for innovation and customer success.



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