Client Success Project Manager
hace 20 horas
This is an exciting opportunity to accelerate growth at Appvance, a pioneering AI-driven software testing solutions provider.
We are seeking an experienced Client Success Project Manager to join our growing Customer Success Team. As a key member of our team, you will be responsible for managing high-visibility client relationships, facilitating technical requests, onboarding new clients, and driving up-selling opportunities.
Key Responsibilities:
- Serve as the primary point of contact throughout the customer lifecycle, post-sales
- Enable customers to derive business value from our software and services solutions
- Onboard customers following a structured process
- Provide training and mentoring as needed
- Drive timely resolution of customer issues
- Project manage all aspects of the project
Requirements:
- Excellent verbal and written communication skills in English
- Excellent interpersonal skills with good negotiation tactics
- Ability to create and implement processes, policies, and procedures
- Proactive and independent with the ability to take initiative
- Excellent time management skills with a proven ability to meet deadlines
Qualifications:
- PMP (or equivalent) Certified
- At least 2+ years in a Customer Facing role
- At least 2+ years of project management experience
About Us
Appvance is a leading provider of AI-driven software testing solutions. We are dedicated to helping enterprises improve testing efficacy and product quality through innovative technology and exceptional customer service.
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