Client Success Project Manager

hace 20 horas


San José, San José, Costa Rica Appvance A tiempo completo
About the Role

This is an exciting opportunity to accelerate growth at Appvance, a pioneering AI-driven software testing solutions provider.

We are seeking an experienced Client Success Project Manager to join our growing Customer Success Team. As a key member of our team, you will be responsible for managing high-visibility client relationships, facilitating technical requests, onboarding new clients, and driving up-selling opportunities.

Key Responsibilities:

  • Serve as the primary point of contact throughout the customer lifecycle, post-sales
  • Enable customers to derive business value from our software and services solutions
  • Onboard customers following a structured process
  • Provide training and mentoring as needed
  • Drive timely resolution of customer issues
  • Project manage all aspects of the project

Requirements:

  • Excellent verbal and written communication skills in English
  • Excellent interpersonal skills with good negotiation tactics
  • Ability to create and implement processes, policies, and procedures
  • Proactive and independent with the ability to take initiative
  • Excellent time management skills with a proven ability to meet deadlines

Qualifications:

  • PMP (or equivalent) Certified
  • At least 2+ years in a Customer Facing role
  • At least 2+ years of project management experience

About Us

Appvance is a leading provider of AI-driven software testing solutions. We are dedicated to helping enterprises improve testing efficacy and product quality through innovative technology and exceptional customer service.



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