Client Success Liaison
hace 5 días
About Atlas Assistants
">We empower entrepreneurs and CEOs to succeed by connecting them with world-class virtual executive assistants.
">Salary: $1,300-$1,400/month (USD)
">Job Description:
">We're looking for a skilled Client Success Liaison to join our team. As an Account Manager, you'll be the primary point of contact for clients and their Executive Assistants, ensuring a seamless onboarding experience and building trust-based relationships throughout the client engagement.
">Your key responsibilities will include:
">- ">
- Client Relationship Management: Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement.">
- Executive Assistant Matching and Coordination: Oversee the client-EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations.">
- Process Optimization and Documentation: Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity.">
- Retention and Growth: Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success.">
Required Skills and Qualifications:
">To succeed in this role, you'll need:
">- ">
- Professional Experience: At least 2 years in a client-facing role (e.g., Customer Success, Client Onboarding, Account Management).">
- Communication Excellence: Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights.">
- Organizational Mastery: Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.">
- Proactive Problem-Solving: A solutions-oriented mindset with a knack for turning challenges into opportunities.">
- Collaborative Spirit: Ability to work effectively with cross-functional teams while keeping client success at the forefront.">
- Technical Skills: Familiarity with calendar and inbox management tools and experience working in remote or start-up environments is a plus.">
Benefits:
">You'll enjoy:
">- ">
- Fair Compensation: Starting at $1,300-1,400/month USD, with eligibility to earn a base pay increase and uncapped performance-based bonuses upon meeting specific criteria.">
- Remote Flexibility: Work from anywhere with a schedule aligned to 9 am–5 pm EST.">
- Paid Time Off: 10 paid days off, unlimited sick leave, and 7 holidays (4 major + 3 of your choice).">
- Professional Growth: Comprehensive training, mentorship, and career advancement opportunities.">
- Recognition and Rewards: Celebrate your achievements with performance-based bonuses and meaningful acknowledgment.">
- Supportive Community: Connect with like-minded professionals in a culture of growth and excellence.">
Others:
">This is an exciting opportunity to grow professionally in a dynamic, client-facing environment where every day brings new challenges and opportunities for creative problem-solving.
">If you thrive in structured, process-driven frameworks and enjoy building trust-based relationships, we'd love to meet you
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