Operations Team Lead

hace 4 semanas


San José, San José, Costa Rica Wns Global Services A tiempo completo

At WNS Global Services, we pride ourselves on operational excellence and deep domain expertise. As a global Business Process Management leader, our mission is to enable clients to outperform through our passion for service and innovation.

About Us

We have established partnerships with over 400 clients across various industries, combining operational excellence with a global delivery network. Our promise of outperformance stems from our deep domain expertise, partnership approach, and global reach.

Our core values are centered around Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We offer our employees role clarity, coaching, mentoring, professional development, and a structured career path.

The Role

We are seeking an experienced contact center professional with a minimum of one year of experience in customer relationship management. The ideal candidate should possess outstanding communication skills, the ability to handle multiple tasks, excellent time management skills, and strong computer skills.

Key Responsibilities
  • Manage client relationships and ensure satisfaction through proactive issue resolution and open communication
  • Maintain up-to-date knowledge of industry trends and best practices in customer relationship management
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
What We Offer

We estimate a salary range of $55,000 - $70,000 per annum based on the location and requirements of this position. At WNS, we prioritize employee well-being and offer a range of benefits including health insurance, retirement plans, and paid time off.


  • Operations Team Lead

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Operations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Title:** Restaurant Operations Team Lead**About Us:The Ritz-Carlton, a luxury hospitality brand, offers opportunities to showcase your skills in providing exceptional service to our guests.**Compensation and Benefits:*We offer a competitive salary of $55,000 - $65,000 per year, based on experience.**Job Summary:**We are seeking a highly motivated and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary Emerson is seeking an experienced IT Operations Manager to lead our Regional Network Operations Team. The successful candidate will be responsible for managing a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities, including Network Operations team activities on detecting, monitoring,...


  • San José, San José, Costa Rica Ingram Micro A tiempo completo

    **About the Role**Ingram Micro is a global leader in technology solutions, cloud, and commerce lifecycle services. With over $50 billion in revenue and operations in 64 countries, we touch 80% of the technology you use every day.**Job Summary:** As a Production Operations Team Lead at Ingram Micro, you will be responsible for administering and operating the...

  • Technical Team Lead

    hace 2 meses


    San José, San José, Costa Rica Tek Experts A tiempo completo

    **Job Summary:**We are looking for a Technical Team Lead to join our team at Tek Experts. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to deliver exceptional customer service.Key Responsibilities:Manage your team to ensure exceptional customer service across technical service...

  • Sales Team Lead

    hace 2 meses


    San José, San José, Costa Rica Webhelp A tiempo completo

    Top Sales Professional WantedAt Concentrix, we are looking for an experienced Sales Team Lead to drive business growth and revenue generation on behalf of our clients. To succeed in this role, you will need to have a proven track record of sales leadership, a customer-centric approach, and the ability to develop and execute strategic sales plans.Key...

  • Team Lead

    hace 2 meses


    San José, San José, Costa Rica Zoetis A tiempo completo

    Job Title: Team LeadJob Summary:Zoetis is seeking a highly skilled Team Lead to join our Corporate Cards and B2B team within our Finance Shared Service. As a Team Lead, you will be responsible for administering the corporate credit card programs, including card and system maintenance, data analysis, audits, report creation, and distribution.Main...


  • San José, San José, Costa Rica Cognizant A tiempo completo

    At Cognizant, we're seeking a seasoned operations expert to spearhead vendor onboarding and drive marketplace success. As Software Marketplace Operations Team Lead - Vendor Onboarding Specialist, you'll oversee the entire workflow for pre-onboarding, onboarding, and post-onboarding of new software vendors in our marketplace.This critical role demands strong...

  • Operations Manager

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...


  • San José, San José, Costa Rica Airespring A tiempo completo

    Job OverviewWe are seeking a seasoned Senior Cybersecurity Operations Lead to join our team at AireSpring. This is a dynamic role that requires expertise in leading and coaching a team of cybersecurity professionals, ensuring the successful management of daily security operations.


  • San José, San José, Costa Rica Moody'S A tiempo completo

    About the RoleWe are seeking a Senior Operations Management Lead to join our Regulatory Support and Controls team in MIS Ratings Operations and Controls.


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we are committed to employee career development and offer a modern work environment. We are seeking a Team Leader, Operations to join our team, who will lead and motivate a team to achieve company objectives. Key responsibilities include:Main Responsibilities:Lead and motivate a team to optimum performance levels to achieve...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global Business Operations Lead to join our team at Microsoft. This is an exciting opportunity to take on a leadership role in shaping the future of our business operations.


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    We are seeking a seasoned Senior Engineering Team Lead to spearhead our growth and lead our talented team of engineers. As a key member of our engineering department, you will play a critical role in the day-to-day operations and be responsible for overseeing the development process.Key Responsibilities:Be in charge of human capital for the project,...

  • Strategic Operations Lead

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is a company dedicated to career development. We are seeking a Strategic Operations Lead to join our team environment with modern facilities.About the RoleWe are committed to ensuring that our operational strategies integrate Company vision and core values. As a Strategic Operations Lead, you will be responsible for ensuring the...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Company OverviewEmerson, a leading company in the industry, is seeking an exceptional candidate to fill the role of Strategic Business Operations Lead. This position plays a crucial part in driving business success by streamlining processes and ensuring operational excellence.About the JobThe Strategic Business Operations Lead will be responsible for...

  • Compliance Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **About Western Union's Specialist Team**We are passionate about preventing money laundering, terrorist financing, human trafficking, and other fraudulent activities. Our global organization is committed to moving money for better.Our FinTech Vision:Improving financial services for families, small businesses, multinational corporations, and non-profit...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    About the RoleAs a Reward Team Lead for Global Snacking Operations, you will oversee the development and implementation of compensation plans that drive business performance. This role requires strong analytical skills to analyze market trends and employee data to ensure fair and competitive rewards packages.Key ResponsibilitiesDesign and implement global...

  • B2C Sales Team Lead

    hace 2 meses


    San José, San José, Costa Rica Community Phone A tiempo completo

    About the Role:At Community Phone, we are seeking a talented Sales Manager to guide and motivate our remote sales team to achieve ambitious sales goals. As a seasoned sales and management professional, you will play a pivotal role in setting and delivering sales targets while ensuring a world-class customer experience.Key Responsibilities:Lead and inspire...