Operations Team Manager

hace 3 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

At Bill Gosling Outsourcing, we are committed to employee career development and offer a modern work environment. We are seeking a Team Leader, Operations to join our team, who will lead and motivate a team to achieve company objectives. Key responsibilities include:

Main Responsibilities:

  • Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.
  • Deliver coaching and constructive feedback to employees to increase engagement and improve performance, including corrective action through disciplinary processes.
  • Involvement and collaboration on new strategies and/or process improvements to better the team's performance.
  • Daily, weekly and monthly reports provided at both internal and external client levels.
  • Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary.

Requirements:

  • Previous experience in an Agent and/or Customer Service/Collection role.
  • Previous experience in leadership or managerial experience would be an asset.

What's in it for you:

  • Performance Bonus and Annual merit increase.
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid).
  • Casual Dress Code.
  • Free counseling sessions.
  • Point-to-point transportation.
  • Asociacion solidarista.
  • Free parking for all employees.
  • Free coffee/tea all day long.
  • An amazing work culture where you can learn and grow.
  • Opportunities for internal growth within the company.
  • New site - beautiful new office setting with a view.
  • Onsite games room with a rest & relaxation area.

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