Group Manager, Operations Team Lead

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo
About the Role

We are seeking a highly skilled and experienced Group Manager to lead our Operations team at Microsoft Business Operations. As a key member of our leadership team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.

Key Responsibilities
  • Lead a team of professionals to design, develop, and implement new processes, systems, and organizations to support business growth and customer satisfaction.
  • Drive business program planning and design, including research, analysis, forecasting, and examination of business trends to identify audience size and program scope.
  • Oversee a portfolio of projects, including project planning, timelines, milestones, financial management, performance metrics, and resource needs.
  • Act as a system architect to understand how systems work and impact one another, and drive strategies for optimization.
  • Conduct cost-benefit analyses to examine performance to value drivers, and drive monthly business review to identify opportunities for improvement.
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field, and 4+ years of work experience in program management, process management, or process improvement.
  • OR equivalent experience.
  • 2+ years of management experience, including people, project, process, vendor, or change management.
  • Business-level fluency to read, write, and speak English and Spanish.


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