HR Operations Manager

hace 2 meses


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
Job Summary

We are seeking an HR Operations Manager to join our team at Boston Consulting Group.

About the Role

The successful candidate will be responsible for overseeing team operations, auditing and coordinating tasks, and serving as a mentor. A significant focus will be on maintaining employee data integrity across various HR systems and ensuring activities align with our business objectives.

Key Responsibilities
  • Conduct thorough audits on HR transactional activities to ensure efficiency, quality, and effectiveness.
  • Coordinate and prioritize day-to-day tasks among HR Shared Services Assistants, providing support and guidance when needed.
  • Generate insightful reports to support data-driven decision-making and improve processes within agreed timelines.
  • Manage documentation processes, including annual maintenance and updates for Process Maps, Work Instructions, and How-To Guides.
  • Consult across business operations, offering mentorship and leveraging in-depth knowledge of HR Shared Services tools like Workday and ServiceNow.
Requirements
  • Thorough knowledge and experience with Workday and ServiceNow in an HR Shared Services environment.
  • At least 2 years of HR Delivery experience, preferably in a coordination role within HR Shared Services.
  • Strong skills in Microsoft Excel, including data analysis, report creation, and advanced functions.
  • Demonstrated accountability, ownership, and confidentiality handling skills.
  • Ability to thrive under pressure with a service-oriented approach.
  • Organized and structured work habits, capable of multitasking and maintaining an acute eye for detail.
  • Fluent in English at a C1 or B2+ Level.
  • Bachelor's degree in business, Human Resources, Organization Development, or a related field.
  • Exceptional interpersonal, communication, and problem-solving skills.
Salary Information

The estimated salary for this position is around $85,000 - $110,000 per year, depending on location and experience.



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