Head of Global HR Operations and Innovation

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

Are you a strategic leader with a passion for driving innovation in HR operations? Do you have a strong background in HR technology and a deep understanding of global HR functions?

We are seeking a highly engaged and people-centric Senior Manager/Principal to join our team at Convera. As the largest non-bank B2B cross-border payments company in the world, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers.

The ideal candidate will be responsible for managing our global HR ServiceNow platform, partnering with HR COE's on program development and implementation, and driving HR automation and technology solutions across the organization.

This role reports to the Director of People Operations and Experience and offers an abundance of competitive perks and benefits, including an estimated annual salary of $120,000-$180,000 based on location and experience.

About the Role:

  • Manage the global HR ServiceNow platform to document and standardize HR processes, tasks, response templates, and approvals.
  • Develop and oversee HR operational processes with the goal of defining accountabilities, simplifying processes, and driving global consistency and automation.
  • Analyze and translate business information to build an architectural blueprint that improves employee experience and drives self-service.
  • Partner with People teams to manage programs and track interdependences and impacts across the organization.
  • Act as a change management champion to drive HR automation and technology solutions across the organization.
  • Collaborate with cross-department colleagues and leaders to understand and implement HR programs that build scalable processes.

About Convera:

We serve more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work.

As a truly global company with employees in over 20 countries, we are passionate about diversity and seek talented individuals from different backgrounds, lifestyles, and unique points of view. We offer a flexible approach to work, generous insurance, paid holidays, time-off, and leave policies, and paid volunteering opportunities.



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