Group Manager, Operations Lead

hace 2 meses


San José, San José, Costa Rica Microsoft A tiempo completo

About the Role

We are seeking a highly skilled Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our organization, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.

Key Responsibilities

  • Lead a team of professionals to design, develop, and implement new processes, systems, and organizations to drive business excellence.
  • Collaborate with cross-functional stakeholders to drive clarity in complex program issues and strive for simplification.
  • Develop and track success criteria and performance metrics to measure program effectiveness.
  • Evangelize the program to stakeholders, partners, and customers to gain buy-in and demonstrate business impact.

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or related field, and 4+ years of work experience in program management, process management, or process improvement.
  • Or equivalent experience.
  • 2+ years of management experience, including people, project, process, vendor, or change management.
  • Business-level fluency in English and Spanish.

Preferred Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field, and 8+ years of experience in program management, process management, or process improvement.
  • Or Master's Degree in Business, Operations, Finance, or related field, and 6+ years of program management experience, process management, or process improvement.
  • Or equivalent experience.
  • 4+ years of people management experience.
  • Experience working in a customer service environment and in a large matrixed multinational company.

About Microsoft

Microsoft is a leader in the technology industry, and we are committed to delivering innovative solutions that make a positive impact on people's lives. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.



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