Group Manager, Operations Lead
hace 2 meses
About the Role
We are seeking a highly skilled Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our organization, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.
Key Responsibilities
- Lead a team of professionals to design, develop, and implement new processes, systems, and organizations to drive business excellence.
- Collaborate with cross-functional stakeholders to drive clarity in complex program issues and strive for simplification.
- Develop and track success criteria and performance metrics to measure program effectiveness.
- Evangelize the program to stakeholders, partners, and customers to gain buy-in and demonstrate business impact.
Requirements
- Bachelor's Degree in Business, Operations, Finance, or related field, and 4+ years of work experience in program management, process management, or process improvement.
- Or equivalent experience.
- 2+ years of management experience, including people, project, process, vendor, or change management.
- Business-level fluency in English and Spanish.
Preferred Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field, and 8+ years of experience in program management, process management, or process improvement.
- Or Master's Degree in Business, Operations, Finance, or related field, and 6+ years of program management experience, process management, or process improvement.
- Or equivalent experience.
- 4+ years of people management experience.
- Experience working in a customer service environment and in a large matrixed multinational company.
About Microsoft
Microsoft is a leader in the technology industry, and we are committed to delivering innovative solutions that make a positive impact on people's lives. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.
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