Learning Operations Manager

hace 2 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

**Role Overview**

Boston Consulting Group is seeking a Senior Manager, Learning and Development Operations to lead our learning and development efforts in North America. As a key member of our North America BST People Team, you will partner closely with stakeholders across our functions and the broader business to understand learning needs and spearhead the creation, development, delivery, and evaluation of comprehensive learning programs.

Key Responsibilities

  • Design, develop, and deliver comprehensive learning programs, leveraging best practices in instructional design and learning methodologies to ensure high engagement and effectiveness.
  • Conduct thorough needs analysis with stakeholders, including the Administrative Services and Office Experience functions, customers of functional teams, office leaders, and global teams.
  • Ensure a consistent and holistic learning experience for members of the Admin and OE function, managing the budget, calendar, and operations of learning programs.
  • Work across the broader North America BST L&D team to ensure all programs provide a cohesive, meaningful learning experience for our learners.

Requirements

  • 8-10 years of total work experience with a Bachelor's degree in Education, Human Resources, Business Administration, or a related field. Advanced Degree preferred.
  • Proven experience in Learning and Development, especially in a role leading learning programs.
  • Exceptional stakeholder management skills with a proven ability to build deep relationships and have a collaborative approach to work.
  • Demonstrated ability to design and deliver learning programs that drive meaningful business outcomes based on firmwide, functional, and individual needs.

About the Role

This role is a pivotal part of our North America BST People Team, whose mission is to provide each member of our BST the resources and support they need to become the best possible person and professional while at BCG. You will work closely with geographic and functional leaders, Human Resources, and global L&D counterparts to steer strategic L&D initiatives and manage relationships with external vendors.



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