Amazon Operations Team Manager

hace 2 meses

San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

At Amazon Support Services Costa Rica SRL, we're seeking a seasoned Operations Manager to drive strategy and execution for our Content Publishing, Quality, and International Expansion teams. This is a unique opportunity to shape the future of our digital media operations and lead highly operational teams.


The ideal candidate will have a proven track record of leading successful program and operation teams, with a strong background in data analysis, process improvement, and strategic thinking. They will be responsible for managing a 20 to 25 member team on tasks associated with content publishing, quality, and data labeling, as well as providing end-to-end support for optimization of daily operations, team productivity, customer experience, and workforce metrics.


Key responsibilities include managing planning and deliverables for multiple programs, working with the team to identify and implement solutions and pilots to drive process efficiencies and business goals, and proactively gathering, analyzing, and sharing data with management to influence business decisions.


The selected candidate will also be responsible for analyzing defects and developing programs that fix root causes, escalating when required to drive closure, and coaching and developing the team on content moderation, DL, and management. They will work closely with tech teams to get all internal tool-related issues escalated and resolved, and ensure timely response to all escalations.


We are open to hiring candidates to work out of our San Jose-Costa Rica location. The ideal candidate will be passionate about video content, online streaming platforms, online business, e-commerce, and have a proven ability to think strategically and creatively while applying sound business judgment and quantitative analytics.


BASIC QUALIFICATIONS:


  • 3+ years of team management experience, preferably large operations teams;
  • Fluent level verbal and written proficiency in English;
  • Experience in analyzing data and best practices to assess performance drivers;
  • Ability to problem-solve using creative thinking and innovation;
  • Excellent communication and negotiation skills with the ability to resolve internal and external team queries in a professional manner, influencing internal and external stakeholders.

PREFERRED QUALIFICATIONS:



  • Certified or Trained in Lean Six Sigma methodology;
  • Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain;
  • Experience and understanding of digital media and/or digital video supply chain;
  • Experience in data analysis, either through professional experience or through educational qualification;
  • Ability to thrive in a dynamic and ambiguous environment;
  • Experience in content publishing, quality and data labeling;
  • Willingness to work in a fast-paced, challenging environment;
  • Pasionate about video content, online streaming platforms, online business, e-commerce;
  • Demonstrated ability to think strategically and creatively while applying sound business judgment and quantitative analytics.

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