Customer Support Liaison

hace 1 mes


San José, San José, Costa Rica Convera A tiempo completo

Key Responsibilities:

The Customer Support Associate will serve as a liaison between the sales/operations group and clients, handling client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions.

Core Functions:

  • Ensure accurate and complete information is input into SFDC, with regular updates as needed.
  • Provide transaction monitoring, frequent reporting, or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
  • Update cases and clients regularly, adhering to agreed SLAs.
  • Maintain focus on personal and team goals, handling all incoming calls within SLAs and adhering to agreed call back timeframes.
  • Offer support and advice to internal and external clients, responding to queries within agreed SLA.


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