Customer Support Liaison
hace 1 mes
Key Responsibilities:
The Customer Support Associate will serve as a liaison between the sales/operations group and clients, handling client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions.
Core Functions:
- Ensure accurate and complete information is input into SFDC, with regular updates as needed.
- Provide transaction monitoring, frequent reporting, or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
- Update cases and clients regularly, adhering to agreed SLAs.
- Maintain focus on personal and team goals, handling all incoming calls within SLAs and adhering to agreed call back timeframes.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.
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