Medical Sales Liaison

hace 6 días


San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

We are seeking a highly skilled and experienced Medical Sales Liaison to join our team at Iceberg Health Injury. This role is responsible for interacting with patients, both current and potential, to improve patient satisfaction and schedule appointments. As a key member of our call center team, you will be the liaison between our organization and patients, ensuring that all policies and procedures are followed.

The successful candidate will have excellent communication skills, both verbal and written, and be able to manage large amounts of inbound and outbound calls in a timely manner. They will also be responsible for closing calls by setting appointments, clarifying information, researching every issue, and providing solutions. Additionally, they will need to maintain mastery of multiple product lines and update information in medical software(s).

To be successful in this role, you will require:

  • 0-3 years' experience in a call center environment
  • 2-4 years' experience in a customer service sales role
  • Good telephone skills
  • A willingness to adapt and continuously learn new information/systems
  • Detail-oriented and task-focused to ensure all policies and procedures are followed

The ideal candidate will also possess:

  • Excellent English language skills (C1)
  • Previous experience working with Personal Injury and/or Medical Centers
  • Familiarity with CRM systems and practices
  • Success-driven and metrics-focused attitude
  • Extreme compassion to help those in need
  • Excellent verbal and written communication skills
  • Organized and professional demeanor
  • Positive attitude

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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