Customer Service Liaison for Medical Referrals

hace 1 semana


San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

Job Summary

Iceberg Health Injury seeks a highly skilled Customer Service Liaison to interact with current and potential patients, driving patient satisfaction through timely follow-ups and appointment scheduling. This role is responsible for managing inbound and outbound calls, maintaining compliance with call center policies, and providing solutions to customers' needs.

Key Responsibilities:

  • Manage large volumes of calls in a timely manner, ensuring customer satisfaction and adherence to company protocols.
  • Maintain accurate records in medical software systems, ensuring data integrity and efficient communication.
  • Cultivate strong relationships with patients, understanding their needs and preferences to drive successful outcomes.
  • Develop and implement effective communication strategies to address customer inquiries and concerns.
  • Collaborate with cross-functional teams to ensure seamless patient experiences and continuous process improvement.

Requirements:

  • 0-3 years' experience in a call center environment, with a proven track record of meeting customer service metrics.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse customer needs and preferences.
  • Highly organized and detail-oriented, with a focus on accuracy and efficiency in all interactions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Familiarity with CRM systems and practices, with a willingness to learn and adapt new technologies.

Desired Skills:

  • Fluent English language proficiency (C1 level), with excellent writing and communication skills.
  • Previous experience in a customer service sales role, with a proven ability to meet sales targets and exceed customer expectations.
  • Knowledge of personal injury and medical centers, with a passion for delivering exceptional patient care and support.
  • Extreme compassion and empathy, with a focus on helping those in need and making a positive impact.

Compensation and Benefits:

The estimated monthly salary for this position is between $351,032.75 and $403,852.40, reflecting the company's commitment to competitive compensation and benefits. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, to support your well-being and career growth.

Why Iceberg Health Injury?

We're a dynamic and growing organization dedicated to delivering exceptional patient care and support. Our team is passionate about making a difference in people's lives, and we're committed to fostering a culture of innovation, collaboration, and continuous learning. If you share our values and are excited about the opportunity to join our team, please submit your application, including your resume and cover letter. Don't miss out on this chance to make a meaningful impact and advance your career



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