Customer Value Strategist and GTM Lead
hace 2 semanas
We are seeking a highly skilled Customer Value Strategist and GTM Lead to join our team at Smartsheet. As a key member of our WWFO team, you will play a crucial role in supporting the adoption of a company-wide customer adoption approach that drives higher levels of customer success and revenue growth.
You will collaborate with both sales and customer success functions to evolve Smartsheet's GTM capabilities and be an active evangelist of the Customer Outcomes Journey to both Smartsheet employees and customers. Your primary objective will be to deliver and evangelize the ability to deliver outcome/value conversations across all stages of the customer lifecycle.
The ideal candidate will have 6+ years of experience in a management consulting firm, software company, or other matrixed organization. They should possess exposure to operating practices of multiple functional departments such as Marketing, Sales, & Customer Success. Strong facilitation skills, financial analysis and modeling skills, and executive presence are also essential.
In this role, you will:
- Effectively execute & coach value-based Customer Outcome Journey activities and engagements in the sales cycle to drive business outcome alignment.
- Remain engaged with the account team(s) to ensure successful customer value acknowledgement.
- Lead the adoption & ongoing usage of sales/value tools to support ARR pipeline growth and NDRR.
- Create and execute a consistent value management approach with field sales in our most strategic accounts.
- Create Executive level presentations targeted at both internal and C-level customer audiences.
- Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities.
- Evangelize value best practices across our sales partners, marketing, and customer success to improve value-based solution selling.
This is an exciting opportunity to join a fast-paced environment and contribute to the growth of our company. We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience, plus a comprehensive benefits package including fully paid Health & Life insurance, Equity - Restricted Stock Units (RSUs), and more.
About Us
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia.
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