Customer Success Specialist
hace 2 meses
SentinelOne is a leading cybersecurity company that offers an XDR platform for automatic threat prevention, detection, and response. Our platform uses AI models to deliver autonomous protection, providing real-time visibility into network activity to defeat every attack at every stage of the threat lifecycle.
Our Team:
We are a values-driven team that prioritizes trust, accountability, relentlessness, ingenuity, and collaboration. Our global culture is built on the principles of transparency, results-oriented, and a focus on team success. If you are passionate about innovative problem-solving and want to work with a talented team, we would be happy to discuss potential opportunities with you.
What We're Looking For:
We are seeking a technical expert with excellent relationship skills to join our Customer Success team. As a CS Engineer, you will work closely with customers to implement and advise on SentinelOne's solutions, providing ongoing security best practices, platform management, and product usage guidance. You will also be responsible for continuously improving methodologies, deliverables, and processes to create an exceptional customer experience.
Key Responsibilities:
- Deliver implementation, enablement, and advisory services for SentinelOne products and technologies in a structured support model
- Work with customers as a trusted advisor to guide them on ongoing security best practices, platform management, and product usage
- Continuously improve methodologies, deliverables, and processes to create an exceptional customer experience
- Support customers by creating and fostering an engaging digital experience in our Community
- Present recurring webinars on technical topics to existing community customers
Requirements:
- Possess a customer-centric approach, enjoy working with customers, and establishing strong relationships and managing expectations with great results
- Comfortable presenting on security topics to groups of customers and supporting them with issues and concerns
- 2-4 years prior experience in a field services role (professional services, pre-sales, etc.)
- Strong knowledge of security technologies, architecture, and operations, and experience in advising customers on best practices
- Knowledge of threat handling, incident response, and SOC operations
- Knowledge of current malware and attack techniques
- Proficient in Windows, MacOS, and Linux operating systems
- Knowledge of IT operations and deployment tools and methodologies
- Experience with host-based (endpoint agent) security solutions is preferred
- Training and enablement services delivery experience
- Experience with deployment tools such as Intune, SCCM, Jamf, Ansible
Equal Employment Opportunity:
SentinelOne is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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