Expert Customer Advocate
hace 3 semanas
At Smartsheet, we believe that teams and individuals deserve a better way to deliver their best work. As an Expert Customer Advocate, you will play a vital role in ensuring our customers receive exceptional support and guidance.
We are seeking a highly skilled and empathetic individual who can provide top-notch support via phone and webform submissions, making outbound calls and taking inbound calls to support Smartsheet products.
The ideal candidate will be the face of Smartsheet Support, driving a positive customer journey by recognizing individual requirements, partnering to resolve challenges, and instilling confidence in our support and product.
In this role, you will deliver enterprise-level service by adhering to performance metrics on speed, resolution, and accuracy. You will also follow all processes and procedures, highlighting areas for improvement.
You will work closely with our team to give and receive thoughtful feedback on team processes, peers, and leadership. Your goal will be to consistently achieve performance goals in areas such as customer satisfaction, quality assurance, and attendance.
To succeed in this role, you will need excellent command of English (B2+ level) and excellent customer service skills, both written and verbal. Experience in customer service roles supporting customers from diverse backgrounds and locations is essential.
You will also require technical support experience in a SaaS environment and flexibility in your working hours, as this position may require work outside standard business hours.
We offer a competitive salary of $60,000 per year, plus a monthly stipend to support your work and productivity. Our benefits package includes fully paid health and life insurance, 12 days paid vacation, flexible time away program, and opportunities for professional growth and development.
About Smartsheet
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws.
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