Customer Experience Advocate
hace 8 horas
The Customer Service Specialist will be responsible for managing large volumes of incoming calls, building sustainable relationships with customer accounts through open and interactive communication, and providing accurate and complete information by utilizing the right methods and tools. Key responsibilities include handling customer complaints, providing appropriate solutions and alternatives within time limits, following up to ensure resolution, and maintaining records of customer interactions.
Requirements
To be successful in this role, candidates must have 1+ year of experience in contact centers or customer service roles. Prior experience in claims, warranty, or insurance is beneficial. Strong C1 English written and spoken skills are required, as well as proven interpersonal skills with an emphasis on empathy and assurance. Additionally, candidates must demonstrate strong problem-solving skills, a professional attitude, enthusiasm, and reliability. The ability to multitask between multiple phone lines, client programs, assess customer issues, answer agents' questions, research, enter notes, and maneuver multiple systems is also essential. Effective written and verbal communication skills are necessary, as is the ability to work a flexible schedule including nights, weekends, and holidays. Finally, candidates must be able to learn quickly and adapt to change.
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Customer Experience Advocate
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San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completoAbout This Role: We are seeking a highly skilled Customer Experience Advocate to join our team at Cognizant Technology Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive issue resolution, timely reporting, and accurate data processing.
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Customer Experience Excellence Advocate
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Customer Service Advocate
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San José, San José, Costa Rica Emerson A tiempo completoAt Emerson, we offer an exciting opportunity to join our team as a Customer Service Advocate. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and working in a dynamic environment.We are seeking a highly motivated and organized individual to provide top-notch support to our customers. As a Customer...
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Customer Success Advocate
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San José, San José, Costa Rica Nitel A tiempo completoAbout NitelWe are a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences.Job SummaryThis role is responsible for ensuring our customers receive top-notch support and service. The Customer Success Advocate will be the primary point of contact for our clients, working closely with internal teams to resolve...
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Customer Success Advocate
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San José, San José, Costa Rica Nitel A tiempo completoCompany Overview:Nitel is a leading provider of innovative telecommunication solutions. As a Customer Success Advocate, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Summary:We are seeking a highly motivated and results-driven Customer Success Advocate to join our team. This is an exciting...
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Customer Success Advocate
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San José, San José, Costa Rica Trevipay A tiempo completoUnlock Your Potential in B2B PaymentsWe are seeking a highly motivated and experienced Customer Success Advocate to join our team at TreviPay, a leading provider of B2B payment solutions. As a key member of our customer success team, you will play a vital role in ensuring our clients achieve their business goals through seamless payment experiences.About...
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Customer Success Advocate
hace 3 semanas
San José, San José, Costa Rica Nitel A tiempo completoJob OverviewNitel seeks a highly motivated and skilled Customer Success Advocate to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers receive exceptional service and support.About the RoleWe are seeking an experienced professional with a strong background in customer success, account management,...
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Customer Success Advocate
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San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and...
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Customer Service Advocate
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San José, San José, Costa Rica Independent Recruiter A tiempo completoJoin Our TeamWe are seeking phone support representatives to join our growing team at Independent Recruiter. As a customer service advocate, you will be the primary point of contact for internal and external customers, providing exceptional call-servicing experience.The role involves handling inbound and outbound calls, addressing client needs, and may...
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Customer Experience Advocate in San Jose, California
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San José, San José, Costa Rica Ibm Careers A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team in San Jose, California.Estimated Salary Range: $80,000 - $110,000 per yearJob DescriptionCompany OverviewIbm Careers is a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences through collaborative teams and...
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Customer Service Advocate
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Technical Customer Advocate
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Expert Customer Advocate
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Customer Success Advocate Compliance Lead
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Customer Experience Specialist
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Technical Support Specialist
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San José, San José, Costa Rica Emerson A tiempo completoAbout the Role:">We are seeking a highly skilled Technical Support Specialist to join our team at Emerson. As a customer service advocate, you will be responsible for providing exceptional support to our external and internal customers.">Key Responsibilities:">">Act as a single point of contact for customer inquiries, demonstrating a strong understanding of...
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Customer Service Advocate
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Customer Success Advocate
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Gerente de Desarrollo de Negocios en Latinoamérica
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