Customer Success Manager
hace 1 mes
Splunk Inc is a leading provider of unified security and observability platforms, empowering organizations to build a safer and more resilient digital world.
Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Customer Success & Experience (CSX) Team. As a key member of our team, you will be responsible for building, delivering, and maintaining change management strategies across all of our programs.
Key Responsibilities:- Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
- Collaborate closely with Business Analysts and Program Managers to assess the impact on various segments of the organization.
- Implement an effective organizational change methodology applicable across CSX.
- Evaluate the anticipated impact of planned organizational changes.
- Identify potential risks and devise strategies for mitigating them.
- Anticipate and address resistance to change proactively.
- Collaborate with CSX Technical Writers to ensure consistency in communications.
- Define clear success metrics for evaluating the effectiveness of change management efforts.
- Provide timely reporting and updates to management and project teams.
- Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
- Collaborate with fellow AMER, EMEA, and APAC Change Leads to build a Change network within the CSX organization to foster a culture of continuous improvement.
- Preferred qualification: Certified Change Management Professional.
- Demonstrated leadership skills, with the ability to influence stakeholders effectively.
- Exceptional oral and written communication abilities.
- Minimum of 5 years of experience in a change management role.
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