Customer Success Renewal Manager

hace 3 semanas


San José, San José, Costa Rica Smartsheet A tiempo completo

As a key member of the Customer Success Organization, you will play a critical role in driving a portfolio of customer renewals. The ideal candidate will have a deep understanding of the SaaS contracting space and be able to resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.

You will report to a Manager of Customer Success Renewals in Costa Rica with a dotted line to our Sr. Manager, Renewal Management in North America. This role offers flexible work arrangements from any registered location in Costa Rica.

**Key Responsibilities:**

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
• Ensure a positive customer experience throughout all stages of the renewal process
• Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
• Build and communicate an accurate forecast for upcoming renewals
• Identify and highlight any renewal risk to your partners and work with all team members to develop resolution strategies
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Highlight opportunities for process improvement
• Perform other duties as assigned

**Requirements:**

• 4+ years of Sales, Customer Success or Finance experience
• 1+ year of experience working in a software renewal role
• Negotiation skills with experience driving contracts to completion
• Experience analyzing complex problems, developing recommended solutions, and/or managing risk
• Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
• Motivated by an entrepreneurial mindset and comfortable with ambiguity
• Experience working with Salesforce and Smartsheet
• Legal eligibility to work in Costa Rica

**Perks & Benefits:**

Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

**About Smartsheet:**

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a seasoned Customer Success Renewal Manager to join our team in Costa Rica. As an experienced professional, you will drive a portfolio of customer renewals and provide a world-class renewal experience for our clients.Job ResponsibilitiesServe as an extended member of the Smartsheet account team to bring all assigned contract...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a seasoned leader to build, manage, and scale our Customer Success Renewal Management team.As a key member of our team, you will be responsible for leading a team of Customer Success Renewal Professionals and executing on the overall team vision. You will collaborate with the Sales and Customer Success teams to drive growth and deliver...

  • Customer Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Commandlink A tiempo completo

    **About Command|Link**Command|Link is a global SaaS platform that provides network, voice services, and IT security solutions to corporations. Our platform helps companies consolidate their core infrastructure into a single vendor and layer a proprietary single pane of glass platform. This has revolutionized the IT industry by tackling the problems our...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...


  • San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam Software is seeking a highly skilled Customer Success Representative to join our team in ensuring the best customer experience and driving revenue growth.The ideal candidate will be responsible for the renewal of customer maintenance contracts in their assigned territory, providing quotes directly to customers and/or their assigned channel partners.The...

  • Customer Success Manager

    hace 4 semanas


    San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...

  • Customer Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Cisco Systems A tiempo completo

    Customer Success ManagerCisco Systems is seeking a skilled Customer Success Manager to join our Webex Contact Center Enterprise team. As a key partner with field account teams, you will be responsible for managing customer relationships and ensuring customer loyalty.Key Responsibilities:Technical Account Management: Interact with client staffs to understand...

  • Customer Success Manager

    hace 4 semanas


    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Senior Customer Success Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients.The Manager will develop senior executive relationships across the portfolio of accounts as well as with...

  • Customer Success Manager

    hace 4 semanas


    San José, San José, Costa Rica Splunk Inc A tiempo completo

    About Splunk IncSplunk Inc is a leading provider of unified security and observability platforms, empowering organizations to build a safer and more resilient digital world.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Customer Success & Experience (CSX) Team. As a key member of our team, you will be...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk Inc. is a leading provider of unified security and observability platforms. We are seeking a seasoned professional to join our Customer Success & Experience (CSX) Team as a Customer Success Manager. In this role, you will be responsible for building, delivering, and maintaining change management strategies across all our programs.Key...


  • San José, San José, Costa Rica Splunk A tiempo completo

    About SplunkSplunk is a leader in enterprise resilience, empowering 11,000+ organizations with our Unified Security and Observability Platform. We're known for our positive work environment, encouraging our employees to bring their authentic selves to work.Role OverviewThe Sales Renewal Representative is responsible for quoting and booking license renewals...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success MgmtAbout the Role:The Manager, Customer Success Mgmt is a key leadership position responsible for overseeing the Customer Success Engineering team. This team is crucial in driving customer adoption, retention, and expansion of our SaaS products. As a Manager, you will be accountable for developing and executing...

  • Customer Success Manager

    hace 3 semanas


    San José, San José, Costa Rica Zenoti A tiempo completo

    At Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    **About Us**:SentinelOne is a leading cybersecurity company that's revolutionizing the way organizations protect themselves against threats. Our XDR platform provides real-time prevention, detection, and response capabilities, leveraging patented AI models to deliver autonomous protection. With SentinelOne, you'll gain unparalleled visibility into your...


  • San José, San José, Costa Rica Clickup A tiempo completo

    At ClickUp, we're on a mission to make the world more productive. As a key member of our team, you'll play a crucial role in helping our biggest customers get the most out of our platform. Your goal will be to ensure that our solutions match our customers' business goals, leading to valuable outcomes throughout their customer journey.**Key...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    At Cloud Software Group, we are seeking a highly skilled Customer Success Manager to lead our team in strategic retention efforts. This role is responsible for overseeing the customer onboarding process, identifying expansion opportunities, and cultivating customer advocacy. The ideal candidate will have a proven track record of driving customer success and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Role Overview**:The Customer Success Supervisor is a key position at TD SYNNEX, responsible for overseeing and managing our Customer Success operations. This role plays a critical part in understanding and implementing customer success practices aligned with our vendors' strategies.**Key Responsibilities**:Oversee and supervise the customer success...


  • San José, San José, Costa Rica Splunk A tiempo completo

    A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a seasoned Customer Success leader to drive growth and expansion of our Emerging Customer Success team.As the Manager of Customer Success, you will build and manage a high-performing team of professionals, partner with leadership to execute the team vision, and collaborate with Sales, Marketing, and Customer Excellence teams to drive...